How do I manage my Device Protect subscription?

Device Protect is no longer available for new customers. If you’re an existing Device Protect customer and need support, you’ll find the answers to your questions here. Or, you can learn more about our new Device Security subscription.

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    About my existing Device Protect subscription

    Device Protect helps defend against known viruses, malware, phishing scams and identity theft. It gives you access to Trend Micro™ Security Suite apps to install on up to 10 compatible Windows, MacOS, Android and iOS devices.

    List of Trend Micro Security suite applications available for Windows, MacOS, Android and/or iOS

    Trend Micro™ Security suite applications Windows MacOS Android iOS

    Maximum Security

    [terms]Helps protect against known viruses, malware and ransomware and includes parental control tools.[/terms]

    Yes Yes No No

    Mobile Security

    [terms]Helps block dangerous websites and guard against known phishing scams.[/terms]

    No No Yes Yes

    Wi-Fi Protection

    [terms]Encrypts public hotspots into secure Wi-Fi networks to help keep your information safe.[/terms]

    Yes Yes Yes Yes

    ID Security

    [terms]Search and see which data breaches may have leaked your personal information. Monitor and receive alerts if your personal information is found on the dark web.[/terms]

    No No Yes Yes

    Password Manager

    [terms]Generates passwords and help keep them secure. Safely sign-in to websites with a single tap.[/terms]

    Yes Yes Yes Yes

    You must have a compatible Windows, MacOS, Android or iOS device which meets the minimum operating requirements to download the Trend Micro™ Security Suite apps included in Device Protect. To download and use the Trend Micro Security Suite apps you also need an internet connection.

    You must be able to maintain an up-to-date version of all apps (minimum device storage space required). You can check the device and system requirements on Trend Micro support.


    Device Protect is not available on IOT devices such as smart TVs, cameras, or wearable devices like smart watches.

    There shouldn’t be any noticeable impact on the speed and performance of your compatible devices after installing the security applications.

    Once you’ve signed up for your Trend Micro Account, installing the security apps is easy:

    1. First check whether each device is compatible on Trend Micro support
    2. To download the apps on your devices, sign in to your Trend Micro Account
    3. Find the app you want to download onto your device then select Download and follow the instructions
    4. You can install these Trend Micro Security Suite apps on up to 10 compatible devices:
      1. Maximum Security
      2. Mobile Security
      3. Wi-Fi Protection
      4. ID Security
      5. Password Manager

    For more information visit Trend Micro Support.

    Manage my subscription

    After setting up your Trend Micro Account, you’ll be given a Trend Micro Security Suite license serial number that can be found in your Trend Micro Account.

    Device Protect is a month-to-month subscription. You’ll be charged the full month subscription on the same day each month. This date may not necessarily align with your Telstra billing date, it’s the date you purchased the subscription. There’s no pro-rata charge or part-refund. If you cancel, you can continue using the product until the next payment date.

    No, only Device Protect will be included on your Telstra bill. Any additional in-app purchases you make when using Trend Micro Security Suite won’t be added to your Telstra bill. You must pay for these directly to Trend Micro.

    To manage your Trend Micro account, simply sign in to your Trend Micro account, or select one of the links below to update your:

    Trend Micro have a dedicated support page for Telstra customers where you can find more information on setting up and using the Trend Micro Suite apps.

    Cancel my subscription

    To cancel, sign in to your Trend Micro Account, click Manage Subscription and follow the instructions.

    You’ll still have access to your security apps until the end of your monthly subscription. Before this date you will need to remove any saved data on your apps (such as passwords in the Password Manager app). Learn how to remove saved data and uninstall your applications.

    Your subscription is paid month-to-month so you can cancel anytime. We suggest cancelling at least 1 day before your monthly subscription renews so you’re not charged for another month.

    If you cancel your Telstra service, then all your subscriptions under this service, including Device Protect will be automatically cancelled. To find out how to cancel your subscription, see How do I cancel my Device Protect subscription?

    Yes you can.

    First, you’ll need to cancel your existing Device Protect subscription and wait until your protection expires either at the end your offer period or your next billing date.

    Then you will be eligible to sign up to Device Security powered by McAfee


    Remember to remove Trend Micro Security Suite before downloading your McAfee protection.

    Learn how to remove saved data and uninstall your applications


    If you suspect your device has been compromised:

    • visit Trend Micro support or
    • call the Trend Micro 24x7 Premium Support Hotline on 1800 653 607 

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