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The first step is to get onto your Telstra-supplied modem’s ‘home page’:

  1. On your computer or tablet, connect to your Wi-Fi home network
  2. Open a web browser; Chrome, Internet Explorer, Firefox, Safari
  3. Enter the correct URL for your modem:
    1. For ADSL/Cable/nbn compatible Modems with an Adapter – enter or http://telstra.gateway/
    2. For Cable Modem without Adapter - enter or http://telstra.gateway/
    3. If you’re using a Telstra Gateway Frontier®/Telstra Smart Modem™ - regardless of technology type - you need to enter or http://mygateway/


  4. If you need them, the default credentials to access your modem's Home Page are:
    Username: admin
    Password: admin - or on some devices it will be ‘password’

What if my modem’s not from Telstra?

If you have a non-Telstra modem, use our guide to Find your default modem address

To change your Wi-Fi network’s name and password:

Every Wi-Fi network has a name, or ‘SSID’ and password, or network key.

You can find them on the Wi-Fi Security Card supplied with your modem, or on the modem’s label.


  • Choose ‘Wi-Fi’ from the menu at the top of the screen
  • Enter your desired changes into the ‘Wi-Fi Name (SSID)’ and ‘Wi-Fi Security Key’ fields
  • Select ‘Apply’ to save the changes.

Good to know:

  • Your Wi-Fi details are different to your Telstra broadband username and password, which are used to manage your Telstra services and log into Telstra 24x7 My Account.

What happens if I reset my modem?

If you apply a ‘factory reset’ to your modem, the Login Credentials and Wi-Fi network name and password will revert back to the default or 'factory’ settings.





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