Pay my bill

There are many ways to pay your bill, depending on your plan. If you receive a monthly bill, payment options available will be listed on your bill.

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    Pay with My Telstra

    By signing in, your payments are made in a more secure way and your account is protected. You’ll also be able to update your payment details and payment methods.

    1. Sign in to My Telstra
    2. Go to Payments
    3. Select the account you want to make a payment for
    4. Under Manage your bills, select Pay in advance.

    Other payment methods

    AutoPay is the automatic payment you set up to pay for your upfront services using your nominated credit card, debit card or bank account.

    If you pay with AutoPay, you'll get a reminder 3 days before the payment is debited from your chosen account. If your payment is due on a date that isn’t in every month (e.g. 31st), it’ll be paid the following day.

    Changes to a service part-way through a monthly charging cycle are effective immediately but aren't charged until your next AutoPay payment date. For one-off charges like device payout fees and installations, we issue an invoice ten business days before your default AutoPay method is debited.

    Using My Telstra, you can manage your AutoPay payment method, see upcoming charges, and download past payment receipts once they’re processed.

    What if my payment fails?

    There are no late payment fees on upfront plans, but you have 10 days to make a payment.

    If you received a payment failure notification, you can make a manual payment through My Telstra or one of the other payment options. Otherwise, we’ll retry the AutoPay on day 9, one day before service suspension begins on day 10. Check your preferred payment method is valid and has sufficient funds.

    To remove a service suspension within one hour of successful payment, pay the overdue amount in full through My Telstra.

    If your service is suspended and you don't pay by your monthly payment date, some or all of your services may be disconnected, and you’ll be charged for any remaining device payments.

    How do I cancel AutoPay?

    To cancel AutoPay, chat now. Cancelling AutoPay means your service will also be cancelled.

    Automatic Payments take the stress out of remembering to pay your bill, just set and forget.

    Learn more about setting up a direct debit. You'll need your Telstra ID handy to set it up.

    Using My Telstra, you can view your next payment date and amount, and view your payment history. And, if you're a Telstra Plus member, you'll earn Telstra Plus points each time you make a payment.

    Note, you don’t need to sign up for direct debit if:

    • you are paying via Centrelink
    • you are paying with a Telstra Bill Assistance Certificate
    • you don't have access to a credit card or bank account.

    How do I cancel a direct debit?

    To cancel a direct debit, sign in to My Telstra and go to Payments.

    Call 1300 369 666 and follow the prompts. You’ll need your Telstra account number before you call, then pay by debit or credit card. Fees apply. Find out more about our debit and credit card fees.

    Centrepay is an automatic deduction that you can nominate from your Centrelink benefit.

    If you’re a Centrelink customer and a Telstra home phone customer, you can nominate an amount to be regularly deducted from your Centrelink payment (minimum $10 a fortnight) to your Telstra account. You remain responsible for paying any outstanding amounts.

    To apply for Centrepay:

    • visit a Centrelink Customer Service Centre
    • apply from your myGov account
    • go online to find more information and apply for Centrepay
    • call Centrelink on 13 2300.

    Note: When starting a new Centrepay deduction you will be required to include a service provider's Centrepay Reference Number (CRN). For Telstra, this is 555 140 429X.

    Important

    Telstra's CRN changed on 8 October 2024. If you already have Centrepay deductions set up to pay your Telstra bills you don't need to do anything at this stage.

    To pay in person, find a store or Australia Post store. Fees apply. Find out more about our payment fees and exemptions.

    • If you already have BPAY, the biller code may have changed:
      1. Sign in to your online banking
      2. Choose the BPAY® payment option in the payments section
      3. Delete your saved biller code and replace with the:
        • Telstra BPAY® Biller Code found on the bottom of your bill next to the BPAY symbol
        • BPAY® Reference number (this is your account number, at the bottom of your bill)
      4. Enter the amount you want to pay
      5. Click Pay.
    • If you’d like to set up BPAY:
      • Sign in to your financial institution’s website, search for BPAY® and follow the prompts
      • Alternatively, contact your financial institution directly.

    Important

    Make sure you match the amount due to the BPAY details listed on your bill.

    Related links

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    Helping you when times are tough

    Depending on your level of urgency, we have flexible options that can help keep you connected.

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