Office Phones

Plans & rates

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  • Price changes to Telstra Business phone plans

    For information on price changes to Consumer plans. Learn more

     

    Is Telstra making changes?

    Yes. From 1 October 2017, we will be making some price changes to some business plans and some call features.

     

    What’s changing?

    Line Hunt: from 1 October 2017, PSTN Line Hunt is increasing from $5.50 per month to $6.00 per month.

    BusinessLine plans: from 1 October 2017, the Monthly Access charge for select BusinessLine plans will increase.

     

    BusinessLine®  plans

    Current Monthly Access (GST Inc)

    Monthly Access

    from 1 October 2017 (GST Inc)

    BusinessLine Casual

    $45.00

    $50.00

    BusinessLine Call Saver

    $65.90

    $70.90

    BusinessLine Choice

    All BusinessLine Choice plans will increase by $5.00 per month

    BusinessLine Complete

    $51.95

    $53.95

    BusinessLine Complete Charity

    $22.40

    $24.40

    BusinessLine Complete Non-profit

    $29.50

    $31.50

    BusinessLine Metro

    $75.90

    $80.90

    BusinessLine National

    $75.90

    $80.90

    BusinessLine Part

    $51.95

    $53.95

    BusinessLine Plus

    $50.95

    $53.95

    BusinessLine Select

    All BusinessLine Select plans will increase by $2.00 per month

    BusinessLine Select Saver 1

    $121.95

    $123.95

    BusinessLine Select Saver 2

    $71.95

    $73.95

    BusinessLine Select Saver 3

    $81.95

    $83.95

    BusinessLine Select Saver 4

    $61.95

    $63.95

    BusinessLine STD Saver

    $95.90

    $100.90

    BusinessLine Ultimate

    $115.90

    $120.90

     

    T-Biz Voice and T-Biz Voice Standard on the NBN plans

    From 1 October 2017, the Monthly Access charge for T-Biz Voice and T-Biz Voice Standard plans will increase.

    T-Biz™ Voice on NBN plans

    Current Monthly Access (GST Inc)

    New Monthly Access

    from 1 October 2017 (GST Inc)

    T-Biz Voice Casual on NBN

    T-Biz Voice Standard Casual on NBN

    $45.00

    $50.00

    T-Biz Voice Non Profit on NBN

    T-Biz Voice Standard Non Profit on NBN

    $29.50

    $31.50

    T-Biz Voice Complete on NBN

    T-Biz Voice Standard Complete on NBN

    $51.95

    $53.95

     

    PayphoneLine Complete plans

    From 1 October 2017, monthly access for PayphoneLine Complete plans will be adjusted as follows:

    PayphoneLine Complete plans

    Current Monthly Charge

    (GST Inc)

    Monthly Charge from 1 October 2017

    (GST Inc)

    PayphoneLine Complete

    $43.95

    $45.95

    PayphoneLine Complete -Charity

    $14.40

    $16.40

    PayphoneLine Complete - Non Profit

    $21.50

    $23.50

     

    ISDN changes

    From 1 October 2017, the Monthly Access charge for ISDN plans, not under a fixed term contract, will increase.

    ISDN plans

    Current Monthly Access

    (GST Inc)

    New Monthly Access

    from 1 October 2017

    (GST Inc)

    ISDN 2 BusinessLine Complete

    $93.50

    $97.50

    ISDN2 BusinessLine Part

    $93.50

    $97.50

    ISDN 2 Enhanced BusinessLine Complete

    $98.50

    $102.50

    ISDN 2 BusinessLine Plus

    $104.50

    $108.50

    ISDN 2 Enhanced BusinessLine Plus

    $109.50

    $113.50

    ISDN 10 BusinessLine Complete

    $455

    $475

    ISDN 20 BusinessLine Complete

    $910

    $950

    ISDN 30 BusinessLine Complete

    $1,335

    $1,395

    ISDN 10/20/30 BusinessLine Complete – additional 10 Channels

    $425

    $445

    ISDN Interim BusinessLine Complete

    $51.95

    $53.95

     

    From 1 October 2017, the following will apply to ISDN features.

    ISDN Features

    Current Monthly Charge

    (GST Inc)

    New Monthly Charge

    from 1 October 2017 (GST Inc)

    ISDN Direct Indial per 100 Number Block

    $70.00

    $77.00

    ISDN Direct Indial per 100 Number Block  Reservation

    $98.00

    $108.00

    Calling Number Display/CLIP on an ISDN 2 service

    $10.50

    $12.00

    Calling Number Display/CLIP on an ISDN 10/20/30 service

    $21.00

    $23.50

    Extension Level Billing on an ISDN 2 service with Direct Indial

    $21.00

    $23.50

    Extension Level Billing on an ISDN 10/20/30 service

    $98.00

    $108.00

    Line Hunt

    $5.50

    $6.00

     

    From 1 October 2017, the following will apply to ISDN connection charges.

    ISDN New Service Connection Charges

    Current Connection Charge

    (GST Inc)

    Connection Charge from 1 October 2017

    (GST Inc)

    Each new connection of any ISDN 2 service (one service)

    $390.00

    $420.00

    For the second and subsequent ISDN2 services connected at the same time as the first (per service)

    $330.00

    $360.00

    Each in-place connection of ISDN 2 or ISDN 2 Enhanced (one service)

    $130.00

    $140.00

    Each new connection and activation of ISDN 10/20/30:

       

    per 10 channel service

    $2,450.00

    $2,695.00

    per 20 channel service

    $3,300.00

    $3,630.00

    per 30 channel service

    $3,700.00

    $4,070.00

    Activation of idle channels on an existing ISDN 10/20/30 service (per 10 channels)

    $990.00

    $1,100.00

    Each in-place connection of ISDN 10/20/30 (per 2 Mbit/s link)

    $660.00

    $720.00

     

    From 1 October 2017, the following will apply to ISDN conversion charges.

    ISDN Conversion Charges

    Current Conversion Charge

    (GST Inc)

    Conversion Charge from 1 October 2017

    (GST Inc)

    From a Basic Telephone Service to ISDN 2 or ISDN 2 Enhanced (one service)

    $230.00

    $250.00

    From a Basic Telephone Service with Indial to ISDN 2 Direct Indial (one service)

    $230.00

    $250.00

    Between ISDN 2 Direct Indial and ISDN With Multiple Number (one service)

    $230.00

    $250.00

    From ISDN 2 to ISDN 2 Enhanced (one service)

    $230.00

    $250.00

    From ISDN 2 Enhanced to ISDN 2 (one service)

    $230.00

    $250.00

    From ISDN 2 or ISDN 2 Enhanced to ISDN 10/20/30 (for each 2 Mbit/s link)

    $995.00

    $1,100.00

     

    Am I affected if I’m on a Fixed Voice Contract?

    If you have an agreement with us that includes set pricing for monthly access and voice calls, the changes to monthly access on those BusinessLine plans won't apply.

    However changes to call features such as Line Hunt and Telstra Voice (previously HomeLine) or Telstra Home Phone plans will apply.

     

    Why is Telstra making these changes?

    We understand that there is never a good time to make changes to our prices and we don’t make these decisions lightly however, we review our pricing from time to time and the proposed changes are a result of the increased cost of doing business.

     

    When will the price changes happen?

    All price changes take effect from 1 October 2017.

     

    How are we letting customers know about the changes?

    We are writing to impacted customers throughout July and August to notify them of the changes. We have also updated our website and brochures with new prices.

    How do I know what plan I’m on?

    Just check your most recent Telstra bill. The name of the plan will be listed against each service.

     

    Are there any benefits for combining more than one service with Telstra?

    Yes - you may want to consider our  BizEssentials or DOT bundles that offer great, included value. You can change over to these at any time.

     

    I’m not happy with these new changes, what are my options if I don’t want to pay these new charges?

    We have other great plans that may suit your needs and help ensure you get the best value.

    Our BusinessLine plans (Basic, Everyday or Max) make it easy to chat whether you need a basic office phone plan or you’re making lots of calls demanding certainty over cost. You can enjoy unlimited calling options plus no lock in contracts so you can change your BusinessLine plan at any time.  You may also want to consider our Telstra BizEssentials bundle that offer great value. We can help you choose the right bundle to suit your needs

     

    I would like to know more – who can I talk to?

    Call us on 13 2000 if you’d like to speak to one of our consultants about these changes. We’re available on this number 24/7.

     

    Want to know more about plans?

    Click below for more information on:

    BusinessLine plans

    BizEssentials Bundles

    DOT (Digital Office Technology)

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