The Telstra 4GX USB Pro or NETGEAR 4G Hotspot is a device that plugs in to your Telstra Business Smart Modem. If there’s an issue with your nbn™ connection, it provides you with a backup phone and internet service using Telstra’s 4G mobile network.
These devices are handy when waiting for your nbn service to be activated, as you can use it as an interim solution in the meantime.
If you have a Telstra Business Smart Modem, you may have received a NETGEAR 4G Hotspot or a Telstra 4GX USB Pro.
Follow the instructions here and connect the device to your modem and once it is powered on – it will automatically connect to Telstra’s network. Once connected it provides you with a back up internet if your nbn connection is inactive.
| Network indicator LED colour | Status |
Orange
|
The modem is starting up.
|
Green |
The modem is powered on. |
| Flashing orange | Device error. |
| Network indicator LED colour | Status |
Orange
|
A device is connecting to this port.
|
Green |
A device is connected to the port. |
| Network indicator LED colour | Status |
Orange
|
A device is connected to this port.
|
Green |
Full data connectivity. |
| Network indicator LED colour | Status |
Green
|
The LTE connection is good. Blinking indicates data traffic.
|
Orange |
The LTE connection is weak. Blinking indicates data traffic. |
| Red | The modem can’t connect to the LTE network. |
| Network indicator LED colour | Status |
Light blue
|
4G mobile network is available.
|
Red |
No mobile network is available. |
If you have a Telstra Smart Modem (not the Telstra Business Smart Modem) then you don’t need one of these devices, as this function is built in to the modem itself.
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