Priority Assist is a service for eligible customers who have a Telstra service in their home. While it’s not a service for business customers, if you also have your personal services with Telstra, this may be relevant to you. 

What is Priority Assist?

Priority Assist is a service available to eligible customers who have their fixed phone service with Telstra.  

This service is available to customers, or a person living in their home, who have a diagnosed life-threatening medical condition, and whose life may be at risk if they don’t have access to a working phone line service. 

View our dedicated Priority Assist page for more information, to check your eligibility and to apply for Priority Assist online, or by post. 

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