Troubleshoot your equipment

  1. Check network outages

  2. Restart your equipment

  3. Start basic troubleshooting

How to troubleshoot your internet and phone services on ADSL & nbn (FTTB & FTTN connections)

Video content description

Instructional video showing various options to troubleshoot your Telstra services on ADSL, nbn Fibre to the Building (FTTB) and nbn Fibre to the Node (FTTN).

How to troubleshoot your internet and phone services on nbn (FTTP, FW, HFC, FTTC connections)

Video content description

Instructional video showing various options to troubleshoot your Telstra services on nbn Fibre to the Premises (FTTP), nbn Fixed Wireless (FW), nbn Hybrid Fibre Coaxial (HFC) or nbn Fibre to the Curb (FTTC) connection

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