Based on your technology type, there will be a different set of appointments needed to get you connected to the nbn™ network. The appointment guide below is important because it tells you what you will need to do before, during and after your appointment to get your connection working. We’ll contact you with the details of any technician visits as soon as they are booked in. 

To select the right guide for you from the list below, you’ll need to know your nbn connection type. 

Don’t know which nbn connection type you have? Find out your nbn connection type.  

Things to know

While we aim to make the installation go as smoothly as possible, installation times can vary depending on:

  • nbn technician availability
  • Telstra technician availability
  • Your availability (you'll need to be on site for these installation appointments)

Rather get in touch? Let's get you connected

Multilingual support

Contact us

Book a store appointment