nbn™

Showing 12 articles

• Transitioning your alarm monitoring service to the nbn™ network

• How much data does my business need?

• Why do I need unlimited uploads?

• nbn™ satisfaction guarantee

• How Do I Restart My Telstra Equipment?

• How do I customise my business phone settings?

• How do I connect EFTPOS or HICAPS to the nbn™ network?

• I’ve placed an order with Telstra nbn™ service. What happens next?

  There are different ways to connect to the nbn™ network, depending on your current set-up and location.

  Identify your connection method below and read the appointment guide for more information.

  Fibre to the Premises (FTTP)

  Get connected to the internet through a fibre-optic cable either below ground or via overhead cables to your premises.

  FTTP Appointment Guide  

  Fibre to the Node (FTTN)

  Get connected to the internet through a fibre connection to a neighbourhood node or pillar, which then runs on the existing copper network to connect to your premises. This is more typical for single-storey buildings (e.g. retail shop fronts).

  Download guides

  If you have opted for a professional install for your first appointment:

  • FTTN - Professional Gateway Install
    

  If you are already a DOT customer and have installed your Telstra Business Smart Modem™ :

  • DOT to DOT Appointment Guide
      

  Fibre to the Building (FTTB)

  Get connected to the internet through a fibre connection in the basement or communications room in the building, which then runs on the existing copper network to other levels in the building. This is more typical for multi-storey buildings.

  FTTB Appointment Guide   

  Fixed Wireless (FW)

  Get connected to the Internet through a fixed wireless connection delivered via an antenna attached to your premises. This is more common in areas that have previously been unable to get high-speed fixed-line broadband services.

  Fixed Wireless Appointment Guide

  Hybrid Fibre Coaxial (HFC)

  Get connected to the internet through a fibre connection delivered by HFC cable directly to your premises. This is more common in areas that may have HFC cable available in the premise.

  HFC Appointment Guide

• Can I keep my current email address?

• What happens to my existing equipment when I move to the nbn network?

• What happens if I do not want to connect to the nbn network?

• What do I do if I have a problem with my nbn equipment

• What factors affect nbn service installation times?

• How will I know if I exceed my usage?

• About malware

• What are the benefits of IPv6?

• Do I need to change my equipment or settings if I wish to use IPv6?

• What's IPv6?

• How do I receive details of the IPv6 address assigned to me?

• How many IPv6 addresses will be assigned?

• How do I troubleshoot a problem with my business phone on the nbn™ network?

• How do I set up Telstra equipment for an FTTN or FTTB nbn™ connection at my business?

• Why would I need a Static IP address?

• How can I track my mobile broadband usage?