nbn™

Showing 8 articles

• Troubleshooting ISDN Services

• How much data does my business need?

• nbn™ satisfaction guarantee

• How Do I Restart My Telstra Equipment?

• I placed a self-installation order, what happens next?

  There are different ways to connect to the nbn™ network, depending on your current set-up and location.

  Identify your connection method below and read the appointment guide for more information.

  Fibre to the Premises (FTTP)

  Get connected to the internet through a fibre-optic cable either below ground or via overhead cables to your premises.

  FTTP Appointment Guide  

  Fibre to the Node (FTTN)

  Get connected to the internet through a fibre connection to a neighbourhood node or pillar, which then runs on the existing copper network to connect to your premises. This is more typical for single-storey buildings (e.g. retail shop fronts).

  Download guides

  If you have opted for a professional install for your first appointment:

  • FTTN - Professional Gateway Install
    

  If you are already a DOT customer and have installed your Telstra Business Smart Modem™ :

  • DOT to DOT Appointment Guide
      

  Fibre to the Building (FTTB)

  Get connected to the internet through a fibre connection in the basement or communications room in the building, which then runs on the existing copper network to other levels in the building. This is more typical for multi-storey buildings.

  FTTB Appointment Guide   

  Fixed Wireless (FW)

  Get connected to the Internet through a fixed wireless connection delivered via an antenna attached to your premises. This is more common in areas that have previously been unable to get high-speed fixed-line broadband services.

  Fixed Wireless Appointment Guide

  Hybrid Fibre Coaxial (HFC)

  Get connected to the internet through a fibre connection delivered by HFC cable directly to your premises. This is more common in areas that may have HFC cable available in the premise.

  HFC Appointment Guide

• Will my existing equipment (e.g. alarm, EFTPOS) still work?

• What do I do if I have a problem with my nbn equipment

• Priority Assist

• How to Self-Install my Telstra Business Smart Modem

• How do I check my mobile data usage?

• How do I set up and manage my data usage notifications?

• I’m having trouble with my Internet or Phone service

• What nbn technology am I?

• I have a professional installation order, what happens next?

• How to setup my Telstra 4GX USB Pro

• What do the lights on my device mean?

• How do I test my speed?

• What speeds will I get from my nbn connection?

• What can I do to improve the speed of my connection?