nbn™

Showing 15 articles

• Transitioning your alarm monitoring service to the nbn™ network

• How do I reset my password to manage my business email

• How do I manage my email services

• nbn™ satisfaction guarantee

• What to do if the phone isn’t working on your nbn™ connection?

• NBN troubleshooter

• nbn™ co announces it will pause HFC rollout

• Transitioning your Eftpos services to the nbn™ network

• I’ve placed an order with Telstra nbn™ service. What happens next?

  There are different ways to connect to the nbn™ network, depending on your current set-up and location.

  Identify your connection method below and read the appointment guide for more information.

  Fibre to the Premises (FTTP)

  Get connected to the internet through a fibre-optic cable either below ground or via overhead cables to your premises.

  FTTP Appointment Guide  

  Fibre to the Node (FTTN)

  Get connected to the internet through a fibre connection to a neighbourhood node or pillar, which then runs on the existing copper network to connect to your premises. This is more typical for single-storey buildings (e.g. retail shop fronts).

  Download guides

  If you have opted for a professional install for your first appointment:

  • FTTN - Professional Gateway Install
    

  If you are already a DOT customer and have installed your Telstra Gateway Pro:

  • DOT to DOT Appointment Guide
      

  Fibre to the Building (FTTB)

  Get connected to the internet through a fibre connection in the basement or communications room in the building, which then runs on the existing copper network to other levels in the building. This is more typical for multi-storey buildings.

  FTTB Appointment Guide   

  Fixed Wireless (FW)

  Get connected to the Internet through a fixed wireless connection delivered via an antenna attached to your premises. This is more common in areas that have previously been unable to get high-speed fixed-line broadband services.

  Fixed Wireless Appointment Guide

  Hybrid Fibre Coaxial (HFC)

  Get connected to the internet through a fibre connection delivered by HFC cable directly to your premises. This is more common in areas that may have HFC cable available in the premise.

  HFC Appointment Guide

• How fast should your broadband internet be and what can slow it down?

• What happens to my existing equipment when I move to the nbn network?

• What happens if I do not want to connect to the nbn network?

• Who do I call if I have a problem with my nbn equipment?

• Self-Install instructions for FTTN/FTTB nbn™ connections

• What factors affect nbn service installation times?

• Can I keep my current email address?

• How will I know if I exceed my usage?

• Protect yourself from phishing

• About malware

• What are the benefits of IPv6?

• What are the Telstra supplied gateways that are static IPv6 compatible?

• Do I need to change my equipment or settings if I wish to use IPv6?

• I run a network for my business am I expected to upgrade any network equipment, or security settings to get IPv6 enabled and working on my Telstra nbn service?

• What's IPv6?

• How do I receive details of the IPv6 address assigned to me?

• How many IPv6 addresses will be assigned?

• Why would I need a Static IP address?

• Do I receive a Static or Dynamic IP address with my service?

• Does the brand of laptop I have affect which mobile broadband card or modem I should choose?

• How can I track my mobile broadband usage?

• Why do I need two separate appointments to install a Telstra nbn service?

• I rent my business premises - what should I do to get connected to the nbn network?