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• Transitioning your alarm monitoring service to the nbn™ network

• How much data does my business need?

• Why do I need unlimited uploads?

• nbn™ satisfaction guarantee

• How Do I Restart My Telstra Equipment?

• How do I customise my business phone settings?

• How do I connect EFTPOS or HICAPS to the nbn™ network?

• I’ve placed an order with Telstra nbn™ service. What happens next?

• Can I keep my current email address?

  If you are currently using domain email (i.e. yourname@yourbusiness.com.au) then you can continue to use this email address.

  To do this, you can either:

   

  1. Let Telstra host your domain name and use the Microsoft Email service that is included with your Digital Business package;
  2. Transfer your domain name to Telstra but continue to use your current email provider; or
  3. Keep your domain name hosting and email with your current service provider.

  If you are currently using ISP email i.e. yourname@yourisp.com.au then you will need to speak to your ISP about whether or not they will let you maintain your email address after cancelling your internet service with them.  Telstra Bigpond customers taking up Digital Business can maintain their BigPond email address at no additional charge.

  If you are currently using a free email service such as gmail, hotmail or yahoo then you can continue to use this service. 

   

  However, you may wish to consider changing to domain email, as it is included in your Digital Business Package, provides your business with a more professional image and makes it easier for customers to remember your email address.

• What happens to my existing equipment when I move to the nbn network?

• What happens if I do not want to connect to the nbn network?

• What do I do if I have a problem with my nbn equipment

• What factors affect nbn service installation times?

• How will I know if I exceed my usage?

• About malware

• What are the benefits of IPv6?

• Do I need to change my equipment or settings if I wish to use IPv6?

• What's IPv6?

• How do I receive details of the IPv6 address assigned to me?

• How many IPv6 addresses will be assigned?

• How do I troubleshoot a problem with my business phone on the nbn™ network?

• How do I set up Telstra equipment for an FTTN or FTTB nbn™ connection at my business?

• Why would I need a Static IP address?

• How can I track my mobile broadband usage?