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• Transitioning your alarm monitoring service to the nbn™ network

• How do I reset my password to manage my business email

• How do I manage my email services

• nbn™ satisfaction guarantee

• What to do if the phone isn’t working on your nbn™ connection?

• NBN troubleshooter

• nbn™ co announces it will pause HFC rollout

• Transitioning your Eftpos services to the nbn™ network

• I’ve placed an order with Telstra nbn™ service. What happens next?

• How fast should your broadband internet be and what can slow it down?

• What happens to my existing equipment when I move to the nbn network?

• What happens if I do not want to connect to the nbn network?

• Who do I call if I have a problem with my nbn equipment?

• Self-Install instructions for FTTN/FTTB nbn™ connections

• What factors affect nbn service installation times?

• Can I keep my current email address?

  If you are currently using domain email (i.e. yourname@yourbusiness.com.au) then you can continue to use this email address.

  To do this, you can either:

   

  1. Let Telstra host your domain name and use the Microsoft Email service that is included with your Digital Business package;
  2. Transfer your domain name to Telstra but continue to use your current email provider; or
  3. Keep your domain name hosting and email with your current service provider.

  If you are currently using ISP email i.e. yourname@yourisp.com.au then you will need to speak to your ISP about whether or not they will let you maintain your email address after cancelling your internet service with them.  Telstra Bigpond customers taking up Digital Business can maintain their BigPond email address at no additional charge.

  If you are currently using a free email service such as gmail, hotmail or yahoo then you can continue to use this service. 

   

  However, you may wish to consider changing to domain email, as it is included in your Digital Business Package, provides your business with a more professional image and makes it easier for customers to remember your email address.

• How will I know if I exceed my usage?

• Protect yourself from phishing

• About malware

• What are the benefits of IPv6?

• What are the Telstra supplied gateways that are static IPv6 compatible?

• Do I need to change my equipment or settings if I wish to use IPv6?

• I run a network for my business am I expected to upgrade any network equipment, or security settings to get IPv6 enabled and working on my Telstra nbn service?

• What's IPv6?

• How do I receive details of the IPv6 address assigned to me?

• How many IPv6 addresses will be assigned?

• Why would I need a Static IP address?

• Do I receive a Static or Dynamic IP address with my service?

• Does the brand of laptop I have affect which mobile broadband card or modem I should choose?

• How can I track my mobile broadband usage?

• Why do I need two separate appointments to install a Telstra nbn service?

• I rent my business premises - what should I do to get connected to the nbn network?