For Telstra Upfront Mobile or Data Plans - AutoPay is the only way you can pay. With AutoPay, you set up automatic upfront monthly payments using your nominated credit card, debit card or bank account when you sign up. We don’t charge any payment processing fees or late payment fees when you pay by AutoPay.
If you cancel your AutoPay it means your service will also be cancelled.
What happens if my AutoPay failed?
If you've received a notification that your AutoPay payment has failed, we won’t make any further attempts to take the payment.
You'll need to make a manual one-off payment and can only use a debit or credit card to make this manual one-off payment, not a bank account.
You’ll get another reminder five days later if you still haven’t made the payment.
We don't charge late payment fees on Upfront plans.
Learn more about managing AutoPay and failed payments here.
Sign in to My Telstra to pay your bills online. Easy bill payment while you are on the go.
Set up your direct debit and avoid the late fees for missed payments.
Call 1300 369 666 and use your debit or credit card account to pay (a processing fee applies for debit and credit card payments).
To pay in person, visit a Telstra store or Australia Post store (a fee of $2.75 (inc. GST) also applies – some exemptions may apply).
Speak to us in your preferred language. We've got you covered.
We're here to listen and answer your questions.
Our in-store business experts can review your account and make sure you have the best solution for your business needs.