Business nbn guarantee
Our guarantee for a better nbn™
Enjoy your nbn within 30 days of connecting or get your first month plan fees back with our satisfaction guarantee.*
For first time Telstra on nbn connections only.
Business nbn guarantee
Our guarantee for a better nbn™
Enjoy your nbn within 30 days of connecting or get your first month plan fees back with our satisfaction guarantee.*
For first time Telstra on nbn connections only.
We’re making the nbn better and backing it with a satisfaction guarantee. If you’re not happy with your nbn within 30 days of connecting (the 30 days starts after the service is connected to the nbn network and excludes connectivity via a Mobile Broadband Back-up), you can get your first monthly plan fee and any hardware repayment costs back. Excludes non-standard installation fees, usage charges and nbn co fees. For first time Telstra on nbn connections only.
nbn that will keep you happy
We’re always looking at ways to improve our network to keep you smiling . And now our nbn plans come backed with a 30 day satisfaction guarantee giving you peace of mind that you’ll enjoy Telstra nbn – or get your first monthly plan fee back.
Our satisfaction guarantee
If you’re not happy with your nbn within 30 days of connecting (the 30 days starts after the service is connected to the nbn network and excludes connectivity via a Mobile Broadband Back-up), we’ll refund your first monthly plan fee, any speed boost charges, hardware repayment costs you may have paid, (and any standard Telstra installation, connection or activation fees. We will also any waive early termination fees and you’re welcome to keep your hardware or equipment (except Foxtel by Telstra equipment if applicable). You’ll need to pay for any call charges not included in your plan or excess data charges you may have incurred. Non-standard installation charges or nbn co fees are not included.
We’ll always try to fix a problem so you can enjoy super-fast internet with Telstra nbn. But if you’re not happy with your new Telstra nbn, simply let us know within 30 days 1800 870 546 and we’ll cancel your service and organise a refund.
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Get more detailed information about broadband from the answers to our Frequently Asked Questions.
Things you need to know
nbn satisfaction guarantee: Available to eligible customers connecting a new nbn service with Telstra and who let us know that they are not happy with their nbn services within 30 days of their nbn connection. We will refund your monthly plan fee for that first month (not including usage charges) and any standard Telstra installation, connection or activation fees (not including any nbn co fees we have passed on). We will also waive early termination fees and you will not be required to return any hardware (excluding Foxtel hardware) that Telstra may have provided as part of your nbn plan (for example, the Telstra Gateway Pro modem). Maximum of one claim per year, per person. This guarantee does not affect any other rights or remedies you may have under consumer law.
nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence.