How to get ongoing help with Telstra Platinum

13 Feb 2018

We know everyone has different levels of tech expertise, and needs different types of help. Whether it’s a sudden IT crisis that you have to fix now, or you want peace of mind with 24/7 tech support, we can help.

Support with faults is part of an included service in your Broadband, Home or Mobile service. When you have Platinum you get support for all tech in the home, as well as if the issue is about an underlying Telstra product, we'll sort that out too.

We work with all major brands and devices, and the list is constantly growing.

What else can Telstra Platinum help me with?

Whether your service or technology is from Telstra or another provider, our tech experts can help you. They’re available 24x7 over the phone and online to help you with your mobile, tablet, Wi-Fi, email, smart home and connected devices, data back-up and more. It’s all part of a Telstra Platinum subscription.

Got a one-off problem? Find out more about our no-fix no-fee services.


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We’re here to help

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Call 13 75 87 24x7 for technology support with patience, advice and support for all your technology needs.

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