International Roaming

Day and month passes are available for your team while travelling for work. Rates for Small Business customers can be found at small business international roaming day pass. If you’re an Enterprise customer, visit business enterprise international roaming day pass.

There are two ways to check whether you're on an Upfront Plan or not.

Check your Telstra account number

If your account number starts with '2000', you're not on an Upfront Plan. You can find your account number on your Telstra bill or in 'Payments' tab in the My Telstra app.

Check your International Roaming settings in the My Telstra app

If you're on an Upfront Plan, you will only have the International Day Pass option. If you also see a pay-as-you-go option, you're not on an Upfront Plan, because PAYG isn't available on Upfront Plans.

Here's how you get to your International Roaming settings:

• Open the My Telstra app
• Go to Services
• Select your Mobile service
• Tap on Extras
• Go to International Roaming

You can make calls, send messages and use data while overseas. Various technologies are  used including 2G/3G/4G and VoLTE. Voice calling may also depend on your mobile plan, device compatibility and network coverage in the area where you are attempting to make a call. Check with your device manufacturer to ensure compatibility for your specific device. VoLTE calls are also only possible in countries where we have an agreement with our roaming partner to use VoLTE.

If you can't make calls with your Non-VoLTE capable device you may be able to manually select a 3G/2G network via your device settings (if such a network is available). Check the instructions below on how to do this on some popular devices.

To select a network manually on other devices or a different software version, check with your device manufacturer.

Non-VoLTE compatible devices may also be able to use OTT (Over The Top) calling apps or Wi-Fi calling for voice calls to Australia.

If you need to call a phone number in another country from Australia, or if you’re overseas and need to call home, you may need to change the number that you dial and add in the [international access code], [country code], [area code] (if applicable). With a lot of networks starting to exit 3G and depending on your device and if the overseas network and Telstra have VoLTE over 4G agreements in place, you may be required to do this.

Calling overseas from your mobile phone in Australia

To make a call overseas using your Telstra mobile in Australia, you’ll need to dial: the [international access code], [country code], [area code] (if applicable), and the [phone number].

1. Enter the international access code  which is the + sign on your mobile phone. You can do this by holding down the ‘0’ button until the ‘+’ sign appears.
2. Enter the country code. A full list of country codes can be found on our international dialing codes page.
3. Enter the area code and then the phone number.

For example, if you want to call a number in the US, dial: +1 808 xxxx xxxx.

Calling Australia from overseas using your mobile phone

To make a call to Australia using your Telstra mobile number from overseas, you’ll need to dial: the [international access code], [country code], [area code] (if applicable), and the [phone number].

1. Enter the international access code which is the + sign on your mobile phone. You can do this by holding down the ‘0’ button until the ‘+’ sign appears.
2. Enter the country code. The country code for Australia is 61.
3. Enter the area code and then the phone number without the leading zero.

For example, for mobile dial +61 4 xxxx xxxx, and for landline dial +61 2 xxxx xxxxx.