Plan Control & Monitor Kit Voice Control & Monitor Multi Room Kit Voice Control & Monitor Household Suite
Monthly Charge

24 month term or casual month to month

$30/mth customers paying for devices $45/mth customers paying for devices $60/mth customers paying for devices
Monthly Charge

Casual month to month

$15/mth customers paying for devices upfront  (existing Telstra post-paid or Broadband customer pay $10/mth) $15/mth customers paying for devices upfront  (existing Telstra post-paid or Broadband customer pay $10/mth) $15/mth customers paying for devices upfront  (existing Telstra post-paid or Broadband customer pay $10/mth)
Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Minimum Term
Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Calls

To international numbers

Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only

What's Included
  • 1 x Smart Home hub
  • 1 x Indoor Wi-Fi HD Camera
  • 1 x Smart Power Plug

The Telstra Smart Home App, Cloud Storage for 100 x 15 second videos and 200 image files per day, saved for 30 days, 200 SMS alerts per day

  • 1 x Smart Home hub
  • 1 x Indoor Wi-Fi HD Camera
  • 1 x Outdoor Wi-Fi HD Camera
  • 2 x Smart Power Plug
  • 2 x Door Window Sensors
  • 1 x Google Nest Mini

The Telstra Smart Home App, Cloud Storage for 100 x 15 second videos and 200 image files per day, saved for 30 days, 200 SMS alerts per day

  • 1 x Smart Home hub
  • 2 x Indoor Wi-Fi HD Camera
  • 1 x Outdoor Wi-Fi HD Camera
  • 4 x Smart Power Plug
  • 3 x Door Window Sensors
  • 1 x Google Nest

The Telstra Smart Home App, Cloud Storage for 100 x 15 second videos and 200 image files per day, saved for 30 days, 200 SMS alerts per day

What's Not Included
  • Broadband connection or Wi-F, Data usage.
  • Additional devices available for purchase.
  • Permanent cloud storage, Professional install $180
Minimum Cost

Includes set up costs

12 month term
24 month term $720 (existing Telstra post-paid or Broadband customer pay $600) $1,080 (existing Telstra post-paid or Broadband customer pay $960) $1,440 (existing Telstra post-paid or Broadband customer pay $1,320)
Casual month to month
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

$360 (for customers paying devices monthly) $720 $1080
Maximum Early Termination Charges (ETC)

Casual month to month

The Smart Home Cloud & Service plan is charged on a monthly basis with no minimum term lock-in contracts and does not include any Early Termination Charges, however an active Smart Home Cloud & Service plan is required to use the devices in your Telstra Smart Home kit.
Devices
Allowances
Outright Device Purchase Available

$360 $720 $1080

Not including any remaining device or accessory payments or waived costs from extra inclusions

Monthly Charge

24 month term or casual month to month

Control & Monitor Kit Voice Control & Monitor Multi Room Kit Voice Control & Monitor Household Suite
$30/mth customers paying for devices $45/mth customers paying for devices $60/mth customers paying for devices
Monthly Charge

Casual month to month

Control & Monitor Kit Voice Control & Monitor Multi Room Kit Voice Control & Monitor Household Suite
$15/mth customers paying for devices upfront  (existing Telstra post-paid or Broadband customer pay $10/mth) $15/mth customers paying for devices upfront  (existing Telstra post-paid or Broadband customer pay $10/mth) $15/mth customers paying for devices upfront  (existing Telstra post-paid or Broadband customer pay $10/mth)
What's Included?
Control & Monitor Kit Voice Control & Monitor Multi Room Kit Voice Control & Monitor Household Suite
  • 1 x Smart Home hub
  • 1 x Indoor Wi-Fi HD Camera
  • 1 x Smart Power Plug

The Telstra Smart Home App, Cloud Storage for 100 x 15 second videos and 200 image files per day, saved for 30 days, 200 SMS alerts per day

  • 1 x Smart Home hub
  • 1 x Indoor Wi-Fi HD Camera
  • 1 x Outdoor Wi-Fi HD Camera
  • 2 x Smart Power Plug
  • 2 x Door Window Sensors
  • 1 x Google Nest Mini

The Telstra Smart Home App, Cloud Storage for 100 x 15 second videos and 200 image files per day, saved for 30 days, 200 SMS alerts per day

  • 1 x Smart Home hub
  • 2 x Indoor Wi-Fi HD Camera
  • 1 x Outdoor Wi-Fi HD Camera
  • 4 x Smart Power Plug
  • 3 x Door Window Sensors
  • 1 x Google Nest

The Telstra Smart Home App, Cloud Storage for 100 x 15 second videos and 200 image files per day, saved for 30 days, 200 SMS alerts per day

What's Not Included
  • Broadband connection or Wi-F, Data usage.
  • Additional devices available for purchase.
  • Permanent cloud storage, Professional install $180
Maximum Early Termination Charges (ETC)

24 month term

Control & Monitor Kit Voice Control & Monitor Multi Room Kit Voice Control & Monitor Household Suite
$360 (for customers paying devices monthly) $720 $1080
Maximum Early Termination Charges (ETC)

Casual month to month

The Smart Home Cloud & Service plan is charged on a monthly basis with no minimum term lock-in contracts and does not include any Early Termination Charges, however an active Smart Home Cloud & Service plan is required to use the devices in your Telstra Smart Home kit.
Outright Device Purchase Available

Control & Monitor Kit Voice Control & Monitor Multi Room Kit Voice Control & Monitor Household Suite
$360 $720 $1080

Not including any remaining device or accessory payments or waived costs from extra inclusions

Information about the service

Your plan includes a choice of Kit, cloud storage, expert support and access to the Telstra Smart Home App.

Device information and requirements

Telstra Smart Home requires:

  • Telstra Smart Home app using iOS or Android smartphone or tablet
  • a home broadband connection (Telstra or otherwise)
  • a home Wi-Fi network
  • Your Telstra ID

 

Only devices certified by Telstra as being compatible with Telstra Smart Home will work with your service.

  • A maximum of 184 devices (excluding 4 cameras) can be connected to your service.

Device Repayment Option

You can pay for your devices Plan over 12 or 24 monthly payments on this plan. You must pay any remaining device payments if you cancel early.

Information about pricing

Refer to the Plan Cost table.

Other Information

Understanding my bill

Billing for your service starts when your Telstra Smart Home hub is connected for the first time, or after 21 days if not activated within that time.

 

This Plan requires paperless billing and electronic payment which are free of charge.

How can I monitor and manage my usage?

  • Use the Telstra Smart Home app and web portal to track your daily SMS alerts, videos and images
  • Use the Telstra 24x7® app to check your data usage if you're a Telstra Broadband or Mobile customer

Need help? We're here for you

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSC2082-Tue Oct 30 00:00:00 AEDT 2018

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