| Plan | Telstra Voice Light | |||||
|---|---|---|---|---|---|---|
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Monthly Charge
Casual month to month |
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Monthly Charge
Casual month to month |
$19.95/mth | |||||
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Monthly Data Allowance
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Business Demand Data
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Cost per Megabyte (MB)
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Speed
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Speed
Included on nbn technology types only |
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Minimum Term
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Calls + SMS + MMS
To standard Australian numbers |
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Calls + SMS + MMS
To international numbers |
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Roaming Calls + SMS + MMS
For use while overseas |
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Calls
To standard Australian numbers |
Local - 50c per call | |||||
| National - 50c/min + 55c call connection fee per call. | ||||||
| Australian Mobile - 50c/min + 55c call connection fee per call. | ||||||
| 13 calls - 40c per call except for calls to 13 2000, 13 2200, 13 2203, 13 2999, 13 3933 and 13 7663, which are free | ||||||
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Calls
To international numbers |
International Standard Rates apply + 55c call connection fee per call. Or you can add an International Ultimate or International Saver pack. To find out more about which pack suits you, see telstra.com.au/international-rates |
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Entertainment
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Telstra Wi-Fi Modem
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Telstra Business Smart Modem
24 month term only |
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What's Included
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What's Not Included
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Minimum Cost
Includes set up costs |
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| 24 month term | ||||||
| Casual month to month | $84 | $128.95 ($126.95 before 1 November 2018) | $139 | $149 | $158 | |
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Maximum Early Termination Charges (ETC)
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Maximum Early Termination Charges (ETC)
12 month term |
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Maximum Early Termination Charges (ETC)
24 month term |
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Maximum Early Termination Charges (ETC)
Casual month to month |
You can cancel at any time but will need to pay any charges you owe up to the point of cancellation | |||||
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Devices
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Allowances
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Standard National SMS
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You can send an SMS from a compatible home phone for 1c per message per recipient | |||||
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Directory listing: If you don’t want your name, address or phone number printed in the White Pages® or any other Telstra directory product, you can ask for an Unlisted number. There is no charge for an Unlisted number. |
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|
Monthly Charge
Casual month to month |
| Telstra Voice Light |
|---|
| $19.95/mth |
|
Calls
To standard Australian numbers |
| Local - 50c per call |
| National - 50c/min + 55c call connection fee per call. |
| Australian Mobile - 50c/min + 55c call connection fee per call. |
| 13 calls - 40c per call except for calls to 13 2000, 13 2200, 13 2203, 13 2999, 13 3933 and 13 7663, which are free |
|
Calls
to international calls |
International Standard Rates apply + 55c call connection fee per call. Or you can add an International Ultimate or International Saver pack. To find out more about which pack suits you, see telstra.com.au/international-rates |
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What's Included?
|
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|
Maximum Early Termination Charges (ETC)
Casual month to month |
| You can cancel at any time but will need to pay any charges you owe up to the point of cancellation |
|
Standard National SMS
|
| You can send an SMS from a compatible home phone for 1c per message per recipient |
Directory listing: If you don’t want your name, address or phone number printed in the White Pages® or any other Telstra directory product, you can ask for an Unlisted number. There is no charge for an Unlisted number. |
Information about the service
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This is a Telstra home phone service plan.
- Service restriction -test
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You agree not to take services from other telecommunications providers by dialling their access override code and you must not take up a broadband service with another provider where that provider uses line sharing technology.
You also agree to take up a BigPond ADSL or Cable Broadband service with a data allowance of 5GB or above. We can change your plan to Telstra Home Phone Basic if you don’t comply with these eligibility requirements.
Information about pricing
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Refer to the Plan Cost table.
- Other charges
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Connection and installation charges
Home Phone and Home Broadband connection charge $99 for new connections. Standard Professional Installation is included at no extra cost if mandatory at your premises. Standard Professional Installation $240 if you request a technician to visit your premises. Temporary connection $100 if your voice service is connected for three months or less. Non-standard installations Separate charges apply for non-standard installations such as complex or remote areas, Foxtel from Telstra installations and additional connection points. Delivery fee A $9.95 delivery fee may apply for customers taking up additional hardware such as a modem or Telstra TV. Connecting to the nbn network nbn co charges $300 for first-time connections in new developments. We'll let you know if this applies to you and include it on your bill.
- How much does it cost to change my plan?
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You can move to another Telstra Home Phone Plan free of charge. There’s no early termination charge on this plan.
- Bill payment charges
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- Paper bills and electronic payments – Free
- Payments made in person or by mail – Extra $1.00
- Set up Email Bill at telstra.com/emailbill
Some exemptions may apply. For details, visit bill payments page. To set up Direct Debit or for details on other bill payment options, visit bill payments page.
Other Information
- How can I check and manage my usage?
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Register and login to My Account at telstra.com/myaccount or get the My Telstra app.
- When will my service be ready?
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We’ll make our best attempts to connect your home phone service on your requested date.
This may occur within two working days if:
- There was a previous working home phone service to your property
- We can reconnect the service without visiting the property, local telephone exchange, or anywhere in between
Otherwise, it could take 5 to 15 days.
- Priority Assistance
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Available for diagnosed, life-threatening medical conditions where access to a home phone service is essential. Connection will occur within 24 hours for urban and rural areas, or 48 hours for remote areas.
- Understanding my bill
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You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.
- Fair Use Policy
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You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.
- Need help? We're here for you.
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Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.
- Complaints
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If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.
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This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms
Telstra Voice plans were previously known as HomeLine plans.