Telstra Upfront Premium Internet Trial Plan

The type of service offered may need further qualification checks to determine what’s available at your location. It is not currently available on Fixed Wireless.

Broadband speeds vary due to a number of factors, including:

• Type of technology available at your address
• Network capacity
• Set up at your home
• Device connection (Wi-Fi vs Ethernet cable)
• The number of users online

For information on nbn speeds, visit telstra.com/nbn-speeds-explained.

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

If you have a Telstra Smart Modem it has backup from our 4G mobile network. You can use the 4G backup service in two scenarios - to get online until your broadband service is connected and when there’s a detected network upgrade or outage. Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be less due to local conditions and content accessed. We do not support modems not supplied by Telstra. If you choose to use your own modem Telstra will not be able troubleshoot or conduct testing, if you have a connection issue, fault or speed issue you will be required to report these issues to Telstra. Telstra 4G Fixed Wireless operates solely on the 4G network, without any back up system.

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full.

Your participation in the Trial will end if:

• You move to another premises
• You initiate the transfer of your trial broadband or voice service to another provider
• You cancel or have suspended your trial broadband or voice service
• You request to change owner of your trial service
• You request or become a Priority Assist customer

The trial services are supplied on the basis that you agree to waive your rights under the CSG Standard. If you wish to sign up for a trial service, you must agree to waive your rights under the CSG Standard. 

You are under no obligation to consent to the waiver, but if you do not agree to the waiver, we will not be able to provide you a trial service. However, if you have given a waiver of your rights under the CSG Standard, and later choose to withdraw that waiver, the waiver will cease to be effective, and we may cease to supply you with a trial service.

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change.

You can change to another plan within your plan range once a month while the plan range remains available to new Telstra customers.

Register and login at telstra.com/myaccount or get the My Telstra app.

You make an initial payment when you order this plan. The minimum monthly plan charge (see above table) is charged in on the same day each month when you service is connected. You can view your upcoming payment dates in the My Telstra app.

You’ll need to pay for this plan via AutoPay from a credit or debit card (Visa, MasterCard or American Express) or a bank account. See our direct debit terms for more details.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms