Telstra Business Mobile Choice Plan™

Your Plan is for a post-paid mobile phone service that provides access to the Telstra Mobile Network.

You can bring your own Telstra Mobile Network compatible handset to use with the Plan. Check that your handset supports 3G-850MHz, 4G 1800MHz, 4G 700MHz and Telstra’s other mobile network frequencies to ensure you get the best possible experience on our network. Check your device manual or manufacturer’s website. See telstra.com/device for more information.

You can also purchase a handset at an additional cost to use with your Plan by taking up a MRO. You can pay off your handset over 24 or 36 interest-free monthly payments with a MRO.

If you cancel, recontract or move to an ineligible plan before the end of your MRO term, you’ll need to pay the balance of any remaining handset payments

Your plan includes Peace of Mind data. If you exceed your included data allowance, your data speeds are capped at 1.5Mbps until the end of your bill cycle (not suitable for HD video or high speed applications, and means that some web pages, video/social media content and files may take longer to load) and may be slowed further during busy periods. 

Refer to the Plan Cost table. 

Your Plan does not have a minimum term (excludes any MRO or ARO contracts).

Refer to the above plan table. You can use your Monthly Call Allowance for most types of national direct dial calls, video calls and messages made in Australia to standard Australian numbers, including voice calls to most 11xx, 13xx, and 12xx, calls and SMS to most satellite phones, diversion within Australia to fixed numbers with only an 02, 03, 07 or 08 area code or mobile numbers commencing with only 04xx and any other calls or messages determined by us. Calls to 18xx numbers are free on this Plan.   You can also make free voice and video calls to other eligible plans on the same account in Australia. 

Unless you are re-contracting your existing service or have chosen to opt out, your plan is automatically activated with International Roaming. You can de-activate this by calling us on 125 109 from within Australia or +61 439 125 109 outside of Australia free of charge from your Telstra service. 

For more information on International Roaming, visit telstra.com/internationalroaming.

If your plan does not have included Roaming Calls & SMS or Roaming Data then you will have an International Day Pass activated, which for an additional charge per day lets you make and receive unlimited standard voice calls and SMS and includes 200MB data for use each day (AEST) when travelling in Eligible Roaming Countries.

If you use more than your 200MB each day then we will automatically add extra data to your service in blocks of 500MB for $10. If you use your device outside of Eligible Roaming Countries or Choose to opt out of your International Day Pass then the following call rates will apply:

• Calls/SMS/MMS – visit www.telstra.com/overseas
• Mobile Data - $3.00 per MB (charged per KB or part)

For more information you can refer to the International Day Pass Critical Information Summary.

When you start or change your plan part way through a billing period, your first bill will have part month charges.

You'll receive SMS alerts when you reach 50%, 85% and 100% of your Monthly Data allowance. To check your usage:

• login to My Account at telstra.com/myaccount
• use My Plan Manager by going to telstra.com/mpm on your mobile’s browser (select the ‘My’ tab to view details)
• use the Telstra 24x7® App on your compatible smartphone or tablet (available at telstra.com/business/app)

Find out more at telstra.com/myusage

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issues but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you would like an independent investigation

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms