Information about the service

Your plan sets out the pricing that applies when you make and receive calls on your Basic Telephone Service.


You can choose BusinessLine Complete if you have a Basic Telephone Service and you are a business customer. 

Under the BusinessLine Complete plan you have chosen to not pre-select us for long distance, international calls and calls to mobiles. This means you can't make national long distance calls, calls to mobiles or International Direct calls with us under the BusinessLine Complete plan. 

Minimum Term

There is no fixed or minimum term that applies to your BusinessLine Complete plan.

Information about pricing

Minimum Monthly Charge and Call Rates

Minimum Monthly Charge


If you are a charity, the Minimum Monthly Charge is $30/month. If you are a non-profit organisation, the Minimum Monthly Charge is $40/month.

No call charges are included in the Minimum Monthly Charge. You pay an additional amount for the calls you make each month.

No calling features (such as MessageBank® or Line Hunt) are included in the Minimum Monthly Charge. You can take up calling features with your Basic Telephone Service at anytime. You may incur an additional monthly fee and/or call charges if you take up any calling features.

Call rates in Australia

These are the call charges on your BusinessLine Part plan:

Call type  Charge 
Local calls and Calls to 019 Numbers  22c per call
Calls to 13, 1300 and 1345 Numbers 40c per call 
National (STD) calls  80c per call
Calls to standard Australian mobiles 36c per minute plus 55c connection charge


Call type  Charge 
International calls  Starting from as little as 2c per minute plus 55c call connection fee 

For all international call rates, visit

Basic telephone service connection charges

The following connection charges apply to connect your Basic Telephone Service:

(a) Standard Connection 
A connection charge applies to connect your Basic Telephone Service. 

Call type  Charge 
Telephone line without a technician visit $99
Telephone line with a technician visit $99
New telephone line connection/telephone line connection with a technician visit and cabling work $240


Changing or cancelling your plan

Changes to your plan

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan:

(a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Cancelling your plan

There are no early termination charges for this plan.

You can move to another Telstra Business plan free of charge – there is no early termination charge on this plan but you'll need to pay charges you owe up to the point of cancellation

Other charges

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

Other Information

Connection timeframes

Once we’ve accepted your application we’ll try to connect your Basic Telephone Service on the date you ask for but this might not always be possible.

If there has been a previous working phone service at your premises and we can reconnect it without having to visit your premises, the local telephone exchange or anywhere in between then we aim to connect the service within 2 working days of your request. If this is not possible then we aim to connect your service within 5 to 15 working days, depending on your location.

Manage your service online

Register for Online Bill to view your bills online 24 hours a day, 7 days a week. With Online Bill Reporting, you’ll be able to organise and check your billing information – great for budgeting and end of financial year reporting. To register, go to


The pricing in this Critical Information Summary are for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period – refer to the ‘Important information about your first bill’ section below for more information.

Important information about your first bill 
When you first start a plan or change your plan part way through a billing period, your first bill will include your Minimum Monthly Charge in advance. It will also include a proportion of your Minimum Monthly Charge based on the number of days left in the billing period.

To opt into receiving paperless billing, visit to request an email bill and/or set up direct debit. For more information on other bill payment options, go to

Transferring to the nbn™ network

If the nbn network comes to your area and you wish to transfer to the nbn network with Telstra, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible.

If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

We're here to help

If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 133 677 (TTY). 

Complaints or disputes 

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Account Representative if you have one.

• visit

Further investigation 

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at

This is a summary only. The full legal terms for this plan are available at

nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB2033-Mon Jul 01 00:00:00 AEST 2019

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