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Plan Business Protect Essential Fixed Line Business Protect Enhanced Fixed Line Business Protect Essential IP Business Protect Enhanced IP
Monthly Charge

$25 $33 $25 $33
Monthly Charge

Casual month to month

$35 $43 $35 $43
Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Calls

To international numbers

Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only

What's Included

Your Business Protect Plan includes:

  • standard installation if you’re taking up a Business Protect Essential or Enhanced IP Plan; 
  • remote monitoring of one nominated area at your business premises by the TSM monitoring centre (an ASIAL-certified Grade 1 monitoring centre); 
  • specified alarm responses that you’ve chosen; and 
  • daily alarm testing (automatic polling of your alarm testing for its availability).
What's Not Included

Your service doesn’t include the following and will cost extra on top of your monthly charges:

  • patrol call outs; 
  • monitoring of additional areas in your business premises; installation if you’re taking up a Business Protect Essential or Enhanced Fixed Line Plan.
  • Hardware Repayment Option if you are taking up a casual plan
Minimum Cost

Includes set up costs

12 month term
24 month term
Casual month to month
Maximum Early Termination Charges (ETC)
If you’re paying off your Telstra Secure Device over the length of your minimum term and you cancel early, you’ll need to pay us an amount calculated as: Monthly Device Fee x number of months (or part thereof) remaining in your minimum term
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Installation charge (standard installation)

$50 $50 Included Included
Telstra Secure Device (Business Protect IP Plans only)

Not Applicable Not Applicable $408 outright; $17 per month for 24 months; or $11 per month for 36 months (depending on your minimum term) $408 outright; $17 per month for 24 months; or $11 per month for 36 months (depending on your minimum term)

All pricing is GST inclusive.

This table sets out your Plan monthly charges. It doesn’t include call charges for your fixed phone if you’re taking up a Business Protect Fixed Line Plan. If you take up a Business Protect IP Plan you’ll need a Telstra Secure IP Device from us to allow connectivity between your alarm panel and the monitoring centre. You can buy your device outright or pay it off over the length of your minimum term. You won’t incur any additional charges for using it.

Monthly Charge

Business Protect Essential Fixed Line Business Protect Enhanced Fixed Line Business Protect Essential IP Business Protect Enhanced IP
$25 $33 $25 $33
Monthly Charge

Casual month to month

Business Protect Essential Fixed Line Business Protect Enhanced Fixed Line Business Protect Essential IP Business Protect Enhanced IP
$35 $43 $35 $43
What's Included?

Your Business Protect Plan includes:

  • standard installation if you’re taking up a Business Protect Essential or Enhanced IP Plan; 
  • remote monitoring of one nominated area at your business premises by the TSM monitoring centre (an ASIAL-certified Grade 1 monitoring centre); 
  • specified alarm responses that you’ve chosen; and 
  • daily alarm testing (automatic polling of your alarm testing for its availability).
What's Not Included

Your service doesn’t include the following and will cost extra on top of your monthly charges:

  • patrol call outs; 
  • monitoring of additional areas in your business premises; installation if you’re taking up a Business Protect Essential or Enhanced Fixed Line Plan.
  • Hardware Repayment Option if you are taking up a casual plan
Maximum Early Termination Charges (ETC)
If you’re paying off your Telstra Secure Device over the length of your minimum term and you cancel early, you’ll need to pay us an amount calculated as: Monthly Device Fee x number of months (or part thereof) remaining in your minimum term
Installation charge (standard installation)

Business Protect Essential Fixed Line Business Protect Enhanced Fixed Line Business Protect Essential IP Business Protect Enhanced IP
$50 $50 Included Included
Telstra Secure Device (Business Protect IP Plans only)

Business Protect Essential Fixed Line Business Protect Enhanced Fixed Line Business Protect Essential IP Business Protect Enhanced IP
Not Applicable Not Applicable $408 outright; $17 per month for 24 months; or $11 per month for 36 months (depending on your minimum term) $408 outright; $17 per month for 24 months; or $11 per month for 36 months (depending on your minimum term)

All pricing is GST inclusive.

This table sets out your Plan monthly charges. It doesn’t include call charges for your fixed phone if you’re taking up a Business Protect Fixed Line Plan. If you take up a Business Protect IP Plan you’ll need a Telstra Secure IP Device from us to allow connectivity between your alarm panel and the monitoring centre. You can buy your device outright or pay it off over the length of your minimum term. You won’t incur any additional charges for using it.

Information about the service

The Telstra Monitoring Service is an end-to-end, back to base alarm monitoring service that gives you:

  • connectivity between your business premises’ alarm panel and our security monitoring centre; and 
  • the option to receive varying security responses if an alarm trigger event occurs at your premises. 

The monitoring centre will periodically monitor your alarm for events such as loss of connectivity and potential breaches of security incidents, keeping the monitoring centre’s certified personnel informed and ready to take agreed actions in response to specified alarm triggers at your premises.

The default frequency with which the monitoring centre monitors your alarm depends on which Business Protect Plan you take up. It is once every 24 hours for the Fixed Line plans, and once every 60 minutes for the IP plans.

The monitoring centre is staffed by licensed and certified personnel from Telstra SNP Monitoring Pty Ltd (TSM) which is a joint venture between Telstra and SNP Security Pty Ltd, a leading Australian owned security monitoring services provider. 

If your alarm detects a security threat or breach, TSM will initiate a series of activities, firstly by contacting you or one of your nominated contacts to confirm whether to dispatch a security patrol, preparing a service report and (when necessary) contacting the Police, Fire Brigade or Ambulance to attend your premises (additional charges may apply).

Availability

You’re eligible to take up Business Protect if you’re a Telstra Business customer with an ABN, ACN or ARBN who uses the service predominantly for business purposes and you either currently have or you take up:

  • a compatible security alarm panel; 
  • an appropriate connecting carriage service; and 
  • a Telstra Secure IP device from us, if you’re taking up a Business Protect IP Plan.

About Business Protect

You can take up a Business Protect Essential or Enhanced Plan. Business Essential Plans provide unsupervised polling, which means we won’t notify you if your alarm is armed or disarmed at any time.

Business Protect Enhanced Plans provide supervised polling which means we’ll attempt to notify one of your nominated contacts if your alarm is armed or disarmed outside the operating hours you’ve told us. You can take up Business Protect Essential or Enhanced on either:

  • a fixed line plan, where the monitoring service will use your fixed phone line to transmit alarm information between your premises and the monitoring centre, or 
  • an IP plan, where the monitoring service will use your Telstra Secure IP Device (that’s connected to the alarm panel) to communicate to the monitoring centre wirelessly over the Telstra Mobile Network.

Minimum term

Casual month to month, 24 or 36 months. 

Information about pricing

Minimum Monthly Charge

Total minimum cost (incl. installation and device costs)

Plan

Casual

24 months

36 months

Business Protect Essential Fixed Line

$85

$650

$950

Business Protect Enhanced Fixed Line

$93

$842

$1,238

Business Protect Essential IP

$35

$1,008

$1,296

Business Protect Enhanced IP

$43

$1,200

$1,584

Charges for additional services

Additional Service

Charge

Patrol call outs

$75 for first 20 minutes $15 for every subsequent 15 minute block

Monitoring of additional areas in your premises

1 to 3 additional areas: $6.50 per month

4 or more additional areas: $10 per month

Installation

If you take up a Business Protect IP Plan a TSM technician will attend your premises to install the Telstra Secure Device, activate and test your service. Additional installation work like extra cabling, additional hardware and other activities will cost extra and the TSM technician will agree these additional costs with you before proceeding. 

Other information

Manage your service online

There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit telstra.com/business/selfservice 

Billing

The pricing in this Critical Information Summary are for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period – refer to the ‘Important information about your first bill’ section below for more information.

Important information about your first bill 
When you first start a plan or change your plan part way through a billing period, your first bill will include your Minimum Monthly Charge in advance. It will also include a proportion of your Minimum Monthly Charge based on the number of days left in the billing period.

To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay

Transferring to the nbn™ network

If the nbn network comes to your area and you wish to transfer to the nbn network with Telstra, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible.

If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

We're here to help

If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 133 677 (TTY). 

Complaints or disputes 

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Account Representative if you have one.

• visit telstra.com/business/complaints

Further investigation 

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556. The alarm monitoring service and installation is provided by Telstra SNP Monitoring Pty. Ltd (TSM). Telstra Corp Security License Numbers: NSW 408064817, QLD 3926974, ACT 17502335, VIC 653-608-61S (lic); 653-608-40S (reg), WA: SA51399. SA: ISL 267566, NT: 347. TSM security license numbers: NSW 000101018, ACT 17502283, VIC 874-798-31S / 874-798-10S, QLD 3709952, WA: SA49240, SA: 262413, TAS: 20607, NT: 348.

MOSB2891; MOSB2892-Tue Apr 02 00:00:00 AEDT 2019

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