Telstra Business Bundle Lite on the nbn network

• Plans on the nbn network include Standard Plus speed on the nbn network that provide 40 Mbps typical minimum speeds between business hours.
• A Premium Speed Boost is also available for $30 per month on all nbn technologies (excluding nbn Fixed Wireless) with 80 Mbps typical minimum speeds between business hours.
• Actual FTTN/FTTB/FTTC speeds are confirmed after connection.

For information on broadband types and the speeds available please visit telstra.com/nbn-speeds

You will need a compatible phone (not included). We will provide you with a Telstra Business Smart Modem™/Telstra Smart Modem that supports voice services if you are taking up a new service. If you wish to use your own modem then whilst we are required to undertake post-migration testing we may be unable to do so successfully and if any other known issues are affecting your nbn service then you must inform us about these, as these issues will need to be resolved prior to any post-migration testing commencing.

Your new plan includes a mobile broadband back-up. The Mobile Broadband Back-up can only be used with your Telstra Business Smart Modem™. If there is an outage of the broadband service, you will still have access to the internet via the mobile broadband back up service. Some services may not work in back-up (e.g. services hosted on-premise when Static IP is in use).  If we reasonably believe you are misusing the back-up service, we will contact you. If you continue to misuse the back-up service, we may:

• suspend or limit your mobile broadband back-up service; and/or
• cancel your mobile broadband back-up service by telling you at least 7 days beforehand

Changing your Plan

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan: 

(a) We'll give you at least 30 day's notice before making changes or automatically moving you to the closest available plan

(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Cancelling your Plan

There are no Early Termination Charges if you cancel your plan.  However, If you cancel your plan within 24 months of connecting, you’ll need to payout the remaining cost of your Telstra Business Smart Modem/Telstra Smart modem calculated based on the modem cost of $9/mth and the number of months remaining in a 24 month term.

In addition to the monthly charge, you may pay the following connection and installation charges:

This plan includes standard voice calls in Australia between eligible Telstra mobile services, plus your fixed phone, on your Single Bill. Our Fair Use Policy applies.

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

If you have any critical equipment that runs over your fixed phone that you haven’t told us about in your order we may still be able to connect it to the nbn network. Please note we take no responsibility for the equipment working over the nbn network and you should always check with your provider first before having your services cutover. This includes alarm services, which won’t work over the nbn network when the power goes out. If your connection is provided over Hybrid Fibre Coaxial (HFC) you can connect and use up to a maximum of 3 separate lines.  Other nbn network connections can connect and use up to a maximum of 10 separate lines, whether they’re calls you receive or calls you make (eg, phones, fax or EFTPOS lines). You’ll need to take up a separate plan for each phone line.  If you have an existing service on the copper network and you switch to the nbn network service, you’ll need to cancel your existing copper service and you won’t be able to switch back.

Your nbn service needs mains power to work, so if the power goes out, you won’t be able to use your nbn service (including to make and receive calls). If you need an uninterrupted phone service we recommend that you have another service, like a mobile, and if you have a back to base alarm system we recommend you speak to your monitoring service provider about mobile backup before you move across to the nbn network.

On the same day of each month, you’ll be billed in advance for the minimum charge, as well as for use during the month. The figures in this Critical Information Summary are for a full billing cycle.

There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit telstra.com/business/selfservice

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

Disclaimer
^ This service is only available for customers with an 10-digit account number. It excludes customers with a 13-digit account number beginning with 2000.