Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

To retrieve your modem password and reconnect to your Telstra ADSL service, please follow the steps below :

Retrieve your Modem Password


To update your modem settings, you’ll need your modem Username and Password. Your username may be found on your Telstra bill or via My Account.

Retrieve Modem Password

Select your ADSL Modem