Report damages to Telstra equipment

If you've spotted damaged equipment including pits, pillars, cabinets, underground cables, overhead cables, elevated joints and manhole covers find out how to report it.

How to report damaged Telstra equipment

There are different ways to report a damage or fault depending on the safety risk to the community and level of urgency.

Urgent damages that pose a safety risk

Call 13 22 03 and say ‘report damages’.

Damages to our equipment might be a danger to yourself or the community, if:

Someone's been injured by an accident involving our equipment
There's been an accident that's damaged other property involving our equipment
A fault with our equipment poses an immediate danger to the public
Overhead wires are down or damaged
You've previously reported the damage and it appears not to have been made safe.

Non-urgent damages

Send your enquiry to us via Snap Send Solve.

You can download the app from Google Play or the Apple Store or submit your enquiry online.

Note: Snap Send Solve is managed by a third party. Your use of Snap Send Solve will be subject to certain third-party terms and conditions, including Snap Send Solve Terms of Use. If you submit a report online or using the app, your personal information will be handled in accordance with the Snap Send Solve Privacy Policy.

Or, you can report the issue anonymously by calling Telstra and say 'report damages'.