How to cancel your direct debit with Telstra

Cancel your direct debit

Want to cancel your Telstra direct debit arrangement?

You’ll need your Telstra ID to cancel your direct debit. What’s my Telstra ID?

Your Telstra ID may be the email address you receive your bills to, the email address you provided when you created your Telstra account, or your BigPond email address or username.

Sign in to My Telstra
I'm a business customer

The advantages of having direct debit with Telstra

Help avoid late fees

  • Automatic payments allow you to set and forget your payments.
  • Choose to take up email bill to save paper, plus be able to access your bill online at any time.

No surprises

  • We'll let you know 2 weeks before we take out your next payment.
  • We'll tell you the total amount owing, and you'll be able to check all your charges online too.

Get rewarded

  • Join Telstra Plus and earn 10 points per $1 on your eligible payments. Earn bonus points when you take up special member offers.
  • Use your points towards discounts on must-have devices, accessories and more in the Rewards store.