If you can't pay your bill on time

We aren't charging late payment fees or suspending services for bills that become overdue between Thursday 19 March and Thursday 30 April 2020. Late payment fees may apply for bills that become overdue before 19 March 2020, or after 30 April 2020. You can check to see if you're eligible to have a late payment fee charged before 19 March waived online.

Step 1: Bill details

Cancel your direct debit by completing the form below. Please note, your request may take up to 3 business days to process. If your bill is due within that time, please make sure you have sufficient funds in your account to pay the bill and avoid late payment fees.

Alternatively, you can log into Telstra 24x7 My Account using your Telstra ID to cancel your direct debit. If you request to cancel your direct debit via Telstra 24x7 My Account, it will be cancelled within 24 hours.

No Telstra ID? Register for one now or find out more