Want your new phone in 2 hours?

Our participating stores are now offering you the option to get your new phone on the same day.
If you're an existing Telstra post-paid customer, we’ll deliver to your front door within 2 hours.

Call a store & order

Call your local store

Find your local store to arrange Call & Collect.

What is Call & Collect?

Call & Collect is slightly different to click and collect. Instead of ordering online and picking up in store, you can order over the phone and then collect the items when they’re ready.

If you need something from a Telstra store, you can simply call us in advance so our team can prepare it for your arrival.

From there, we will book you an appointment to come and pick your items up once they are ready. Safe and easy.

How to Call & Collect

  1. Find a store

    Keep in mind some stores are operating with restricted hours so make sure you check store opening hours.
  2. Call to order

    It's simple to call your store and arrange a purchase.

    Simply call and arrange the product you're after, then make an appointment to go in store and pick up.
  3. Pick up at your appointment time

    During your call the Telstra team will let you know when to come in.

    We continue to focus on providing a COVID-safe environment for our customers and team members.

How we're staying COVID-safe in store

We're continuing to align to government restrictions and stores may be operating with restricted hours. Our focus is on providing a COVID-safe environment for our customers and team members. That’s why we’re continuing to support a number of measures to make sure that health and safety remain our top priority.

  • Enhanced cleaning – including the provision of hand-sanitiser and regular wiping and sanitisation of devices – is already in place
  • Plexiglass in customer service areas
  • Effective floor management managing appropriate customer numbers in stores
  • Social distancing, masks and gloves for our staff, aligning to state government requirements.

Customers are also asked to wear a mask in accordance with their state’s health requirements.

By implementing these and other measures, we can make sure that our stores remain a safe and friendly place.

Help and support

Personal support

Business support

Enterprise support