Want your new phone in 2 hours?

Our participating stores are now offering you the option to get your new phone on the same day.
If you're an existing Telstra post-paid customer, we’ll deliver to your front door within 2 hours.

Shopping with us

Shop online 24/7 with free delivery

Safe and secure with free delivery in Australia for orders over $100.

Track your order online

Place your order online anytime, then track it online. 

Visiting us in-store?

Secure your spot, at participating stores, in the queue before you visit. You can track your place in the queue, and when we’re ready to serve you, we’ll send an SMS.

Store opening hours

We continue to follow government health advice during COVID-19.

At participating stores, you can secure your spot in the queue ahead of your visit. You’ll be able to view your place in the queue and view estimated wait times. We’ll send an SMS when we're ready to serve you and if you’re running late, then let us know and we’ll keep your spot in the queue. You’ll also be able to leave the queue if your plans have changed.

  1. Login to the My Telstra app using your Telstra ID
  2. Tap Get help
  3. Select Visit a store
  4. Hit Join a store’s queue
  5. Follow the prompts

Help & Support

Personal support

Business support

Enterprise support