Ways to shop
Shopping with us
Shop online 24/7 with free delivery
Safe and secure with free delivery in Australia for orders over $100.
Track your order online
Place your order online anytime, then track it online.
Visiting us in-store?
Secure your spot, at participating stores, in the queue before you visit. You can track your place in the queue, and when we’re ready to serve you, we’ll send an SMS.
Free delivery when you shop online
Order online from a range of products, with free delivery for orders over $100.
Store opening hours
We continue to follow government health advice during COVID-19.
At participating stores, you can secure your spot in the queue ahead of your visit. You’ll be able to view your place in the queue and view estimated wait times. We’ll send an SMS when we're ready to serve you and if you’re running late, then let us know and we’ll keep your spot in the queue. You’ll also be able to leave the queue if your plans have changed.
- Login to the My Telstra app using your Telstra ID
- Tap Get help
- Select Visit a store
- Hit Join a store’s queue
- Follow the prompts
Help & Support
Get comprehensive help with our range of articles, including: accounts & billing, mobiles & devices, internet, pre-paid and more.
Get help online with our range of support guides and handy FAQs.
Telstra Connect is working as usual, allowing you to get support, raise incidents and manage your products online.