Kayo Sports

1. Using a web browser, go to the Telstra Offers Hub 
2. Sign in using your Telstra ID
   • Need a new Telstra ID
3. Once you’ve signed in, you’ll be in the ‘My Offers’ page
4. Select the Kayo offer
   • Please note: the offer only appears if you have an eligible service on your account
5. Select Sign up
6. You’ll be prompted to enter a One Time PIN before you can proceed (this verification code will be sent to the Telstra Account Holder)
7. You’ll be directed to Kayo to create an account, select a subscription plan (Basic or Premium) and complete the sign up process
8. Because you have chosen to sign up to Kayo via your Telstra ID, the payment method defaults to Telstra Billing
   • If you would like to select another payment method continue through the sign up process select credit card when confirming the payment method.
9. Review and accept Kayo’s terms and conditions and you’re ready to start streaming

1. Login to My Telstra with your Telstra ID
   • Forgotten your Telstra ID
2. Navigate to the Services tab and select your eligible service
3. Click on the Extras tab
4. Scroll down to the Entertainment section
5. Click on the Kayo tile
6. Select the relevant offer and redeem it on your eligible service.
7. You’ll be prompted to enter a One Time PIN before you can proceed (this verification code will be sent to the Telstra Account Holder)
8. You’ll be directed to the Kayo website to create an account, select a subscription plan (Basic or Premium) and complete the sign up process
9. Because you have chosen to sign up to Kayo via the My Telstra app, the payment method defaults to Telstra Billing (where the subscription amount is automatically added to your Telstra bill for payment)
   • If you would like to select another payment method continue through the sign up process select credit card when confirming the payment method.
10. Review and accept Kayo’s terms and conditions and you’re ready to start streaming

1. Open the Kayo app on your Telstra TV 
   • If the app isn’t on your Telstra TV, you’ll need to add it in the App Store
2. Create a Kayo account, select a subscription plan (Basic or Premium) and complete the sign-up process
3. Because you have chosen to sign up to Kayo via Telstra TV, the payment method defaults to Telstra Billing (ie. the subscription amount is automatically added to your Telstra bill and you’ll pay for the subscription via your Telstra bill)
   • If you’re signing up via Telstra TV but would like to select another payment method instead of Telstra Billing, go to hub.telstra.com/kayo via a web browser and follow the process outlined in ‘How to sign up via Web or My Telstra’ above
4. Review and accept terms and conditions and you’re ready to start streaming.

Your Kayo subscription is a no-lock in contract, so you're able to cancel and re-join whenever you like. If you cancel your subscription, you can continue to enjoy Kayo until the end of your current billing month.

Cancelling my Kayo subscription via web browser or the Kayo app

1. Sign into Kayo through a web browser or into your Kayo App and select your Profile
   • Forgotten your Kayo login details?
2. Open menu and select My Account
3. Select Cancel Subscription in the Subscription and Billing section
4. Click I Agree
5. Fill out the short survey to let Kayo know why you’re leaving
6. A cancellation notification will be sent by Kayo to the email address linked to the Kayo account
7. Confirm cancellation

When you cancel your Kayo subscription, you’ll still have access until the end of your current billing month. Customers with any additional months of an offer that cancel before the end of the offer period, will forfeit any unused months of their offer.

Cancelling Telstra billing via Web and My Telstra

To stop your Kayo subscription from appearing on your Telstra bill,  you can follow the steps below. You can do these steps even if you have forgotten your Kayo account log-in details.

Please note that cancelling this way only cancels your billing payment method via your Telstra bill, it does not cancel your subscription to Kayo at the same time.

Once you have cancelled your payment method with Telstra, you will be contacted by Kayo to update your payment method in order to continue your subscription. If you choose not to do this, your subscription will be cancelled, and you will lose access to Kayo.

1. If you are using the web and using a compatible web browser, go to the Telstra Offers Hub.
   • If you are using My Telstra, you can start at the next step.
2. Sign into My Telstra using your Telstra ID.
   • If you don’t remember Forgot your Telstra ID details?
3. Once you’ve signed in, you’ll be in the ‘My Offers’ section of My Telstra
4. Select Manage on your Kayo offer
5. Select Cancel
6. Confirm cancellation
   • Note: that by clicking Cancel, Telstra will no longer bill you for Kayo as you have removed Telstra as you preferred method of payment for this subscription. This change will be reflected on your Telstra bill. Alternatively, you can change your payment method to credit card.

Visit our Kayo support page for more FAQs. 

^{Telstra Plus Gold and Silver offers: Offer available to Telstra Plus Silver and Gold members for Kayo Basic and Kayo Premium. Redeem by 30 June 2023. Customers must redeem through an active Telstra account at http://hub.telstra.com.au/kayo or on a Telstra TV. One redemption per customer account per 12-month period. Roll onto standard month-to-month subscription fees (currently $27.50/mth for Basic and $35/mth for Premium) after 12 months unless you change or cancel. Cancel anytime. If you cancel, you can’t restart the offer. Can’t be used in conjunction with any other Kayo offers. Not compatible with third-party billing platforms. Requires internet and compatible device. Data charges apply.}

¹ HD availability subject to your internet service and device capabilities.

² Split View not available on Telstra TV.

³ Kayo Minis: Available for selected matches and competitions only.

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