How can I check, change, or cancel my auto recharge?

Learn how to update your Pre-Paid auto recharge.

Important

Auto recharges can only be changed or cancelled if your next scheduled recharge is more than 48 hours away. If you've recently set up auto recharge, you should allow one hour before checking it's active.

To change your auto recharge amount, payment method, or turn it off

In the My Telstra app:

Go to Services
Select your Pre-Paid service and scroll to More with your mobile. Your auto recharge status will say Auto recharge: On/Off
Select Change amount, Change payment method, or Turn off auto recharge and follow the prompts.

In My Telstra in a browser:

Go to Services
Select your Pre-Paid service and select Manage Pre-Paid
Scroll to More with your mobile and select Auto Recharge: On/Off
Select Change amount, Change payment method, or Turn off auto recharge and follow the prompts.

Rather get in touch? Let's get you connected

Sign in to the My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

My Telstra app

Chat with us

If you don't use My Telstra, you can still chat with us online.

Chat now

In store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store