Manage my Pre-Paid service
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You can manage your Pre-Paid service in the My Telstra app.
- Check your balance
- Recharge
- View usage and recharge history
- Change your Pre-Paid offer
- Download a tax invoice
- Set up auto-recharge
You can also manage your account with My Telstra in a browser.
How do I access Pre-Paid call history?
If you're on a new Pre-Paid mobile plan (Pre-Paid Mobile, Pre-Paid Mobile Casual, Pre-Paid Mobile Broadband):
- Select Services
- Select the Pre-Paid mobile number
- Select More with your mobile
- Select Usage history
- Select Calls.
For all other Pre-Paid mobile plans:
- Select Services
- Select the Pre-Paid mobile number
- Select More with your mobile
- Select Usage history
- Choose the month you'd like to view your usage report.
How do I cancel a Pre-Paid service?
Your Pre-Paid SIM card will be automatically deactivated 6 months after the expiry date of your last recharge.
You can also keep your existing number when you change to another Telstra mobile plan.
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