Manage Pre-Paid service

The way to manage your Pre-Paid service is with the My Telstra app. You can easily:

  • Check your balance 
  • Recharge
  • View usage and recharge history
  • Change your Pre-Paid offer
  • Download a tax invoice
  • Set up auto-recharge

You can also manage your account with My Telstra, or by dialing #100#. To recharge your service, you can also visit

If you are trying to reach, you have been redirected to this page. is no longer available, however you can easily manage your Pre-Paid service with the options below. 

Check out our range of self-service tools to see which one suits you.

Service My Telstra app My Telstra in a browser
Dial #100#
Check your balance Yes Yes No No Yes
Recharge Yes Yes Yes Yes Yes
Activate No No No Yes No
View your usage and recharge history Yes Yes No No No
Change your Pre-Paid plan Yes Yes No No No
Download a tax invoice No Yes No No No
Set up auto-recharge Yes Yes Yes No No
Save payment method Yes Yes Yes Yes No
Buy Extras Yes Yes Yes No Yes
Manage multiple services Yes Yes No No No

Cancel my Pre-Paid service

Your Pre-Paid SIM card will be automatically deactivated 6 months after the expiry date of your last recharge.

Frequently asked questions

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