How do I manage or cancel my Pre-Paid service?
Manage Pre-Paid service
The way to manage your Pre-Paid service is with the My Telstra app. You can easily:
- Check your balance
- Recharge
- View usage and recharge history
- Change your Pre-Paid offer
- Download a tax invoice
- Set up auto-recharge
You can also manage your account with My Telstra, or by dialing #100#. To recharge your service, you can also visit recharge.telstra.com.au.
If you are trying to reach m.telstra.com, you have been redirected to this page. m.telstra.com is no longer available, however you can easily manage your Pre-Paid service with the options below.
Check out our range of self-service tools to see which one suits you.
| Service | My Telstra app | My Telstra in a browser | telstra.com /recharge |
telstra.com /activate |
Dial #100# |
|---|---|---|---|---|---|
| Check your balance | Yes | Yes | No | No | Yes |
| Recharge | Yes | Yes | Yes | Yes | Yes |
| Activate | No | No | No | Yes | No |
| View your usage and recharge history | Yes | Yes | No | No | No |
| Change your Pre-Paid plan | Yes | Yes | No | No | No |
| Download a tax invoice | No | Yes | No | No | No |
| Set up auto-recharge | Yes | Yes | Yes | No | No |
| Save payment method | Yes | Yes | Yes | Yes | No |
| Buy Extras | Yes | Yes | Yes | No | Yes |
| Manage multiple services | Yes | Yes | No | No | No |
Cancel my Pre-Paid service
Your Pre-Paid SIM card will be automatically deactivated 6 months after the expiry date of your last recharge.
Frequently asked questions
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