Before you start, you’ll need two things: 

  • Your SIM serial number or service number. You’ll find this on your SIM starter kit or the packaging your device came in
    serial number on a SIM kit packaging
  • One valid form of ID. This can be your:
    • Australian driver’s licence or learner's permit
    • Medicare card
    • Australian passport
    • International passport with a valid Australian Visa

Once you’re ready, use your smartphone, tablet or desktop computer to activate your service and follow the prompts. You don’t need an internet connection or credit balance to access this page.

Your service will normally be active within 20 minutes, but it can take up to 4 hours. If your service isn’t active after 4 hours, check our outages and notifications page for current service disruptions. You can also check the status of your activation using the order number in your email confirmation.

Watch our video on ‘How to activate your Pre-Paid SIM Card’ below.

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