Activate my Pre-Paid service
Learn how to activate and use your Pre-Paid service, including how to prepare your device for a Pre-Paid SIM and getting started with a Pre-Paid service.
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How do I activate my Pre-Paid service?
To get started with your Pre-Paid service, you'll need to insert your new SIM card into your phone. If you’re activating an eSIM, head to our eSIM activation support page for more information.
To activate a physical Pre-Paid SIM card, go to activate your service and follow the prompts. Once active, you may need to recharge your Pre-Paid as well.
If you're new to Telstra you'll need to finish setting up your Telstra ID before you can use it to sign in to the My Telstra app and manage your service. From there, you’ll be able to top up your recharge, troubleshoot any issues, and more.
If you requested to keep your existing number when you purchased your service, your activation may take a little longer while the transfer completes. Learn how long it will take to transfer your number from another provider.
Frequently asked questions
Once your order has been shipped, you should receive it the next day (if you place your order before 2pm), or in 3-5 business days, depending on your location:
- In metro areas– we aim to deliver the next day if you place your order before 2pm AEST between Monday and Friday. Add 1 business day if you placed your order after 2pm
- In non-metro areas– we aim to deliver in 3-4 business days
Transferring your number (also known as ‘porting’) can typically take up to four business hours, but most of our customers are connected much sooner. If there are any issues that lead to this process taking longer than expected, we’ll reach out to you.
Your service with your previous provider will stop working. We'll also send you an SMS or email as soon as your number has been moved to Telstra.
Once your service has been activated, you’ll be able to use your device. You can also check your balance and track your data usage in My Telstra.
To check your recharge inclusions in My Telstra:
- Go to Services
- Select your Pre-Paid service
- View your balance on the summary screen.
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