Cyber security support

Our internet and device security products help keep you safe while you're online. You'll find answers to your product, set up and troubleshooting questions here.

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Top FAQs on Telstra Broadband Protect

View all Telstra Broadband Protect FAQs

Telstra Broadband Protect is an extra feature on eligible broadband plans that gives you protection on your home internet and Wi-Fi from websites hosting known malware, malicious content and scams.
Telstra Broadband Protect is automatically included with an eligible Telstra home internet plan. See our eligible home internet plans.
You can choose your level of protection for your home network and Wi-Fi with Broadband Protection and Parental Controls in the My Telstra app or in My Telstra.

In the My Telstra app

Open the My Telstra app and sign in using your Telstra ID

Go to Services and select your internet service

Scroll to Online Safety and select Settings

Go to Manage Broadband Protect, follow the prompts and Save

Turn on Parental Controls, then Manage Parental Controls, follow the prompts and Save.

In My Telstra in a browser

Sign in to My Telstra with your Telstra ID

Go to Services and select Manage internet for your internet service

Under Plan details, go to Add-ons

Under Telstra Broadband Protect select Manage Broadband Protect

Under Parental Controls, turn on, then select View/change for the setting you want, follow the prompts and Save.
By setting up Parental Controls you can manage the online content you and your family can watch on devices connected to your Telstra Smart Modem.

You can filter content by age, category, or specific websites.

To set up and manage ParentaI Controls:

In the My Telstra app

Open the My Telstra app and sign in using your Telstra ID

Go to Services and select your internet service

Scroll to Online Safety and select Settings

Turn on Parental Controls, then Manage Parental Controls.

In the next screen:

Under Protection settings:

you can choose from one of the preconfigured blocked content by age, or

choose Custom Protection to block content by category, or

choose Allowed and blocked websites to manage by website

Select Manage, follow the prompts then Save.

In My Telstra in a browser

Before you begin, make sure your device is connected to your home broadband network.

Sign in to My Telstra with your Telstra ID

Go to Services and select Manage internet for your internet service

Under Plan details, go to Add-ons

Under Telstra Broadband Protect select Manage Broadband Protect

Under Family Safety, turn on Parental Controls

Set up Content Control, select View/Change, choose Low, Medium, High, or Custom, follow the prompts then Save changes

Set up Access time restrictions, select View/Change, choose the day and time for the options Block internet access time and/or Homework time, follow the prompts to Add, then Save changes

Set up Allowed and blocked websites, select View/Change, follow the prompts to Add, then Save changes.
Check if Parental Controls is on and your settings have been saved in the My Telstra app or My Telstra in a browser.

You must be on the Telstra network to receive the full protection of Telstra Broadband Protect. Make sure your device is using the Telstra network (Domain Name System or DNS).

Also, Telstra Broadband Protect won’t be available during a network outage or disruption when you’re connected to your Smart Modem’s 4G mobile backup.

Top FAQs on Device Protect

View all Device Protect FAQs

Device Protect helps defend against known viruses, malware, phishing scams and identity theft. It gives you access to Trend Micro™ Security Suite apps to install on up to 10 compatible PC, Mac, Android and iOS devices.

Trend Micro™ Security suite applications	PC	Mac	Android	iOS
Maximum Security [terms]Helps protect against known viruses, malware and ransomware and includes parental control tools.[/terms]	Yes	Yes	No	No
Mobile Security [terms]Helps block dangerous websites and guard against known phishing scams.[/terms]	No	No	Yes	Yes
Wi-Fi Protection [terms]Encrypts public hotspots into secure Wi-Fi networks to help keep your information safe.[/terms]	Yes	Yes	Yes	Yes
ID Security [terms]Search and see which data breaches may have leaked your personal information. Monitor and receive alerts if your personal information is found on the dark web.[/terms]	No	No	Yes	Yes
Password Manager [terms]Generates passwords and help keep them secure. Safely sign-in to websites with a single tap.[/terms]	Yes	Yes	Yes	Yes

Add Device Protect to your internet or post-paid mobile plan as follows:

Log in to the Telstra My Offers portal

Choose a service (internet or post-paid mobile) and select Redeem

We’ll send you a verification PIN via SMS. If redeeming against a fixed broadband service, the verification PIN will be sent to the contact mobile or email address on your account

Enter the PIN into the Telstra My Offers portal

Follow the prompts and agree to Terms and Conditions to create a Trend Micro account. We’ll then activate your Device Protect subscription and billing

Follow the instructions to install Trend Micro Security Suite apps on your compatible devices.
Once you’ve signed up for your Trend Micro Account, installing the security apps is easy:

First check whether each device is compatible on the Trend Micro support page

To install the apps on your devices, sign in to your Trend Micro Account

Select the app you want to install from your account and select Download or Add Device, then follow the instructions

You can install these Trend Micro Security Suite apps on up to 10 compatible devices:

Maximum Security

Mobile Security

Wi-Fi Protection

ID Security

Password Manager

For more information visit the Trend Micro Support Page.
You must have a compatible PC, Mac, Android or iOS device which meets the minimum operating requirements to download the Trend Micro™ Security Suite apps included in Device Protect. To download and use the Trend Micro Security Suite apps you also need an internet connection.

You must be able to maintain an up-to-date version of all apps (minimum device storage space required). You can check the device and system requirements on the Trend Micro support page.

Note: Device Protect is not available on smart tvs or wearable devices such as smart watches.
If you suspect your device has been compromised

visit the Trend Micro support page or

call the Trend Micro 24x7 Premium Support Hotline on 1800 653 607

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Cyber security support

Which security product do you need help with?

Broadband Protect

Device Protect

Explore more ways to stay safe online

Top FAQs on Telstra Broadband Protect

What is Telstra Broadband Protect?

How do I activate Telstra Broadband Protect?

How do I update my security settings for my home internet and Wi-Fi for Telstra Broadband Protect?

How do I set up and manage Parental Controls in Telstra Broadband Protect?

How come I can still access websites I’ve blocked in Parental Controls?

Top FAQs on Device Protect

What’s included in Device Protect?

How do I sign up to Device Protect?

How do I install Trend Micro Security Suite on my devices?

What devices are compatible with Device Protect?

I think my device has been hacked or infected with a virus, where can I get help?