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Yes - you can unlock your Telstra Pre-Paid mobile, iPhone or mobile broadband devices so it works on another network - but if you’ve had it activated on the Telstra network for less than 2 years, we charge;

  • $80 for devices never activated or only active for 6 months or less
  •  $25 for devices activated for 6 months to 2 years.

After 2 years, we don’t charge an unlocking fee.

To unlock your Pre-Paid device:

  1. Find your phone’s IMEI Number:
    • For Android there are 4 ways:
      • Dial *#06#
      • In the Settings menu, select ‘About Device’ > ‘Status’
      • Under the battery
      • On the original box
    • For iPhone there are 3 ways:
      • Dialling *#06#
      • From the settings menu, select ‘General’ > ‘About’
      • On the SIM card tray or back of the phone, depending on phone model
  2. Contact the Telstra Pre-Paid Unlocking Centre direct on 125 88 80 from a Telstra phone and follow the prompts.
    • Calling from a non-Telstra phone? Call 13 22 00
    • Calling from overseas? Call +61 439 125 888… international call charges will apply.
  3. You'll be asked for your phone's IMEI code and then be advised of the unlocking fee and how to pay it.

  4. Pay the unlocking fee;
    • using your Pre-Paid credit balance - not your bonus credit
    • via credit card
    • in store.
  5. Once you’ve paid, you’ll be given the unlocking instructions.

iPhone is a trademark of Apple Inc. registered in the US and other countries.





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