User Guides

Showing 4 articles

• Lead-In

• How to trade-in your old mobile device

• Finding your default Gateway address

• What to do if the home phone isn’t working on your nbn™ connection

• How much data can I use at Telstra Air Hotspots

• How the Telstra Air Guest Pass Trial works

• How to purchase a Telstra Air Guest Pass

• Telstra Air Guest Pass expiry

• Telstra Air Guest Pass connection and technical errors

• How fast should your broadband internet be and what can slow it down?

• Download the nbn™ user guide

• How to check your broadband connection

• Access the Telstra Air Network in Australia

• Home Broadband Three for Free Data Top-Up

• Connecting to a Wireless (Wi-Fi) network

• Connecting to a Wired (Ethernet) connection

• Troubleshooting your Pre-Paid mobile broadband device

• Duplicate Internet Session Detected

• ADSL2+ compatible modems and in-line ADSL filters

• Mobile Broadband user guides

  BigPond Mobile Broadband userguides

  • BigPond Mobile Broadband Wi-Fi 4G
  • BigPond Mobile Broadband USB 4G
  • BigPond Mobile Broadband Wi-Fi 4G Advanced
  • BigPond Mobile Broadband Wi-Fi 4G Advanced II

  Telstra Mobile Broadband userguides

  • Telstra Mobile Broadband USB 4G
  • Telstra Mobile Broadband Wi-Fi 4G
  • Telstra Mobile Broadband Wi-Fi 4G Advanced Pro X

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• How do I view my Telstra Pre-Paid Mobile Broadband usage?

• How to find or change your Wi-Fi network name and key

• Manage your broadband data usage

• Pre-Paid Mobile Broadband user guides

• BigPond unmetered sites

• How to set up your ADSL for non-Telstra (BYO) modems

• Access Fon Spots overseas

• BigPond standard settings

• Change your Telstra bundle or Telstra broadband plan

• What to do if you can’t connect to the internet or your nbn^TM connection is dropping out

• Compatible services and gateways for Telstra Air

• Disconnect or cancel Telstra Air

• What is Telstra Broadband Protect?

• How Telstra Broadband Protect safeguards your computer and devices

• How do the BigPond Unmetered sites work?

• How to use Anti-Virus Plus Security and Safe-Browser software

• How to use Network Protection

• How to use Parental Controls and Homework Time

• How to use Social Network Protection

• Log in to Telstra Air

• Keep the Internet safe for your kids

• Maximise your network coverage

• Your privacy when using Telstra Broadband Protect

• Privacy and security of Telstra Air

• Pre-Paid Wireless Broadband Credit Me2U credit expiry period

• Moving house, or cancelling Telstra Broadband Protect

• More information about IP addresses and DNS settings

• Report a network coverage problem

• Set up and activate Telstra Pre-Paid mobile broadband

• Set up a Netgear XAVB5401 Powerline Extender

• Set up a Netgear WN3000 RPT Wi-Fi Range Extender

• Troubleshoot issues with Telstra Air

• Premium tech advice & support

• Telstra Mobile Smart Antenna

• Understand Telstra Air data use

• Troubleshooting Telstra Broadband Protect

• What is the difference between Home and Mobile Broadband?

• What is Telstra Network Security?

• What is malware and what damage can it do to your computer?

• What do the terms download and upload mean?

• Use Telstra Air

• What to do if your broadband service is interrupted

• Determine which Mobile Broadband service you have

• How to protect your computer against malware

• What nbn™ technology type & equipment do I have?

• Using your home phone on an nbn™ connection during a power outage

• Storage and using Microsoft OneDrive Cloud

• How to get and activate Telstra Broadband Protect

• I've ordered Telstra Home Broadband. What happens next?

• What do I need to know about a technician is installing my home broadband?

• What do I need to know about self-installation?

• What is the nbn™ network

• Do I have to switch to the nbn™ network

• When will the nbn™ network be available in my area

• Technology types used on the nbn™ network

• Can I keep my home phone number when I switch to the nbn™ network?

• Speed expectations on the nbn™ network

• Improving your speed on an nbn™ connection

• Recommended nbn™ connection speed for your needs

• Factors inside your home that can impact your nbn™ connection speeds

• What happens when the nbn co technician comes to set up my nbn™ connection

• What do all the lights on my FTTP nbn™ Connection Box mean?

• What do all the lights on my Fixed Wireless nbn™ Connection Box mean?

• What do all the lights on my HFC nbn™ Connection Box mean?

• Factors outside your home that can impact your nbn™ connection speeds

• Self-Install instructions for Fibre to the Premise nbn™ connections

• Self-Install instructions for Fibre to the Node (FTTN)/Fibre to the Building (FTTB) nbn™ connections

• Self-Install instructions for Hybrid Fibre Coaxial (HFC) nbn™ connections

• Self-Install instructions for Fixed Wireless nbn^TM connections

• Self-Install instructions for ADSL connections

• Self-Install instructions for Cable Connections

• Replacing your nbn™ battery