User Guides

Showing 4 articles

• What to do if you can’t connect to the internet or your nbn^TM connection is dropping out

• Using your home phone on an nbn™ connection during a power outage

• What is the nbn™ network

• Do I have to switch to the nbn™ network

• When will the nbn™ network be available in my area

• Technology types used on the nbn™ network

• Can I keep my home phone number when I switch to the nbn™ network?

• Speed expectations on the nbn™ network

• Improving your speed on an nbn™ connection

• Recommended nbn™ connection speed for your needs

• Factors inside your home that can impact your nbn™ connection speeds

• What happens when the nbn co technician comes to set up my nbn™ connection

• What do all the lights on my FTTP nbn™ Connection Box mean?

• What do all the lights on my Fixed Wireless nbn™ Connection Box mean?

• What do all the lights on my HFC nbn™ Connection Box mean?

• Factors outside your home that can impact your nbn™ connection speeds

• Lead-In

• How to trade-in your old mobile device

• Finding your default Gateway address

• Information about your cable internet usage meter

• What is Telstra Broadband Protect?

• I've ordered Telstra Home Broadband. What happens next?

• What do I need to know about a technician is installing my home broadband?

• What do I need to know about self-installation?

• How much data can I use at Telstra Air Hotspots

• How the Telstra Air Guest Pass Trial works

• How to purchase a Telstra Air Guest Pass

• Telstra Air Guest Pass expiry

• Telstra Air Guest Pass connection and technical errors

• How fast should your broadband internet be and what can slow it down?

• Download the nbn™ user guide

• How to check your broadband connection

• Set up Telstra ADSL T-Gateway or Telstra Gateway Max modems

• Access the Telstra Air Network in Australia

• Home Broadband Three for Free Data Top-Up

• Connecting to a Wireless (Wi-Fi) network

• Connecting to a Wired (Ethernet) connection

• Troubleshooting your Pre-Paid mobile broadband device

• Duplicate Internet Session Detected

• Set up your Cable Telstra Gateway Max modem

• ADSL2+ compatible modems and in-line ADSL filters

• Mobile Broadband user guides

  BigPond Mobile Broadband userguides

  • BigPond Mobile Broadband Wi-Fi 4G
  • BigPond Mobile Broadband USB 4G
  • BigPond Mobile Broadband Wi-Fi 4G Advanced
  • BigPond Mobile Broadband Wi-Fi 4G Advanced II

  Telstra Mobile Broadband userguides

  • Telstra Mobile Broadband USB 4G
  • Telstra Mobile Broadband Wi-Fi 4G
  • Telstra Mobile Broadband Wi-Fi 4G Advanced Pro X

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• Premium tech advice & support

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• What do the terms download and upload mean?

• Use Telstra Air

• What to do if your broadband service is interrupted

• Determine which Mobile Broadband service you have

• How to protect your computer against malware

• What nbn™ technology type & equipment do I have?

• Storage and using Microsoft OneDrive Cloud

• What to do if the home phone isn’t working on your nbn™ connection

• Managing Parental Controls in Telstra Online Security

• Self-Install instructions for Fibre to the Premise (FTTP) nbn™ connections

• How to get and activate Telstra Broadband Protect

• Self-Install instructions for Fibre to the Node (FTTN)/Fibre to the Building (FTTB) nbn™ connections

• Self-Install instructions for Hybrid Fibre Coaxial (HFC) nbn™ connections

• Self-Install instructions for Fixed Wireless nbn^TM connections