Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

Do I need a technician to set up my broadband?

In many cases, you can do it yourself by following the instructions in the Telstra Self-Installation Kit.

But if you have more complex requirements, you may need a Telstra Technician to come and help.

We recommend a Professional Installation by a Telstra Technician if:

  • You have a complex in-home or business setup with a number of devices to connect

  • You have connection quality issues

  • You need additional wall sockets installed

  • You’re a Medical Priority Assist customer

  • You only need a phone line

  • You’re not comfortable setting up your Telstra modem on your own


What does it cost to get a broadband technician out?

  • A Professional Installation by a Telstra Technician usually costs $240. Some exceptions apply.

  • There may be other charges, depending on work required.

  • Your technician will discuss the charges with you before completing the work.

    • This fee is additional to any standard activation fees.

    • For complex or non-standard work including additional connection points, Fee for Service charges may also apply. Your technician will provide a quote for these prior to doing any work.





Still need to get in touch


Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store
Help for other tech

We can help setup & protect your computers, smart devices, printers & gaming consoles

Visit us