Do I need a technician to set up my broadband?
In many cases, you can do it yourself by following the instructions in the Telstra Self-Installation Kit.
But if you have more complex requirements, you may need a Telstra Technician to come and help.
We recommend a Professional Installation by a Telstra Technician if:
You have a complex in-home or business setup with a number of devices to connect
You have connection quality issues
You need additional wall sockets installed
You’re a Medical Priority Assist customer
You only need a phone line
- You’re not comfortable setting up your Telstra modem on your own
What does it cost to get a broadband technician out?
A Professional Installation by a Telstra Technician usually costs $240. Some exceptions apply.
There may be other charges, depending on work required.
Your technician will discuss the charges with you before completing the work.
This fee is additional to any standard activation fees.
For complex or non-standard work including additional connection points, Fee for Service charges may also apply. Your technician will provide a quote for these prior to doing any work.
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