• We update your modem automatically via your internet connection whenever new firmware is developed.
  • To make sure you receive the latest updates, you should always leave your modem on.

Do Telstra modem firmware updates count towards my data allowance?

No - all Telstra modem firmware updates are unmetered.

Can I update the Telstra modem firmware myself?

We don’t support third-party firmware, or manufacturer firmware that we haven’t approved.

If you try to update or alter your Telstra-supplied modem’s firmware yourself, you void the warranty.





Still need to get in touch

My Telstra app

Help made easy with the My Telstra app.

Download today
Contact us

Prefer to chat to someone? We're here to answer your questions.

Contact us
Tech help on call

Technology crisis? Our experts are available 24/7.

View Platinum services

Didn't find the answer to your question?

Ask the Forum