Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

How do I set up parental controls at home?

Parental controls are an easy and effective way to help keep your children safe when they’re online.

To set up your Parental Controls:

  1. Make sure your device is connected to your home broadband network
  2. Sign into your Telstra 24x7 My Account page
  3. From the services menu select your internet service
  4. Now scroll to Add-ons and find Telstra Broadband Protect
  5. Select Manage
  6. Under Family Safety you’ll see whether Parental Controls are ON or OFF. If you haven’t already set them up, select Set up.
  7. Select a Content Control Level.  Choose from Low, Medium or High content controls to help make sure you’re comfortable with the sites your family can see online in the home. Select Next
  8. Set up Access Time Restrictions. This means you can block all internet access at selected times, and you can also set up Homework Time, which only blocks known social networks and gaming websites, but allows your kids access to the internet for study. Once you’ve set up your restrictions select Next.
  9. You’ll be asked to confirm and apply your changes by selecting Confirm

 

Want to personalise your Parental Controls?

  • Go to Family Safety to modify your selections and choose specific content and types of sites to block
  • Choose the feature you want to modify, select View/Change, and follow the prompts.
    For example, you can set up to 50 websites that are either always allowed (whitelist), or always blocked (blacklist).
  • If Parental Controls identifies attempted access to a site which should be blocked, or when Access Time Restrictions are set, a Block Page message will display on the device.
  • You can by-pass a blocked page using your Telstra 24x7 My Account sign-in to gain one-time access.

Want to be notified when someone requests access?

When your family requests access to a blocked site, you can choose to be notified via email or SMS.

Can I access my Parental Controls on the Telstra 24x7®App?

Yes. You’ll find the Telstra Broadband Protect dashboard under ‘Add-ons’. You can use the Telstra 24x7 App to:

  • switch Parental Controls on and off
  • choose your preferred content control levels
  • add or remove sites from your Allowed and Blocked websites lists.

Need more help?

Manage the sites your family can visit with Telstra Broadband Protect

 

 

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store
Help for other tech

We can help setup & protect your computers, smart devices, printers & gaming consoles

Visit us