The lights on your nbn™ Connection Box tell you about the status of your connection.
If you have an HFC nbn connection, the lights on your box will look like this:
- When it starts up, each light should flash as the nbn Connection Box connects to the nbn network.
- Once it’s connected, all lights should go green.
What the different light combinations mean:
|On||On||On||On||On||Your nbn Connection Box is connected and ready for service||None|
|On||Off||Flash||Flash||On||You’re not connected to the nbn network||
|On||On||Flash||Flash||On||Firmware Upgrade||No action required, but do not turn off the nbn Connection Box until the firmware update is complete and all lights have returned to solid green|
|Off||Off||Off||Off||Off||No power to nbn Connection Box||Check the nbn Connection Box is plugged in and switched on|
To reset your nbn Connection Box:
- Turn off the power point that your nbn Connection Box is plugged into
- Wait 20 seconds
- Turn the power back on
- After 1-2 minutes, all lights should be green.