The lights on your nbn™ Connection Box tell you about the status of your connection.

If you have an HFC nbn connection, the lights on your box will look like this:

  • When it starts up, each light should flash as the nbn Connection Box connects to the nbn network.
  • Once it’s connected, all lights should go green.

What the different light combinations mean:

Link Online US DS Power this means
Action Required
On On On On On Your nbn Connection Box is connected and ready for service None
On Off Flash Flash On You’re not connected to the nbn network
  • Wait 1-2 minutes.
  • If it doesn’t connect, reset the nbn Connection Box.
  • If you still have no connection, check that the coaxial cable is firmly screwed in to both your nbn Connection Box and the wall plate. If none of this works, call us on 1800 834 273
On On Flash Flash On Firmware Upgrade No action required, but do not turn off the nbn Connection Box until the firmware update is complete and all lights have returned to solid green
Off Off Off Off Off No power to nbn Connection Box Check the nbn Connection Box is plugged in and switched on

To reset your nbn Connection Box:

  • Turn off the power point that your nbn Connection Box is plugged into 
  • Wait 20 seconds
  • Turn the power back on 
  • After 1-2 minutes, all lights should be green.

 

 

 

 

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