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The lights on your nbn NTD provide information about the status of your connection.

If you have a Fixed Wireless connection, the lights on your nbn NTD will look like this:

For nbn official specifications, please refer to the nbn fibre user guide provided on nbnco.com.au: http://www.nbnco.com.au/content/dam/nbnco/documents/preparing-for-the-nbn-fixed-wireless-connections.pdf

The table below tells you what the different light combinations mean:

Light Indicator Meaning Action
Power Green Power On No action is required
Off No Power Check the nbn NTD is plugged in and switched on
Status Green Flashing Normal Operation No action is required
Green Device in test mode No action is required
Amber Flashing Device is starting up and installing No action is required
Red There is a system fault Reset the nbn NTD. If a reset doesn’t fix the problem, contact us on 1800 834 273
Outdoor Unit (ODU) Green Online No action is required
Green Flashing Activity No action is required
Red Offline Reset the nbn NTD. If a reset doesn’t fix the problem, contact us on 1800 834 273
Red Flashing There is an error
Signal Red Low signal strength
(no error)
No action is required
Amber Medium signal strength No action is required
Green High signal strength No action is required

To reset your nbn Connection Box:

  • Turn off the power point that your nbn NTD is plugged into 
  • Wait 20 seconds
  • Turn the power back on 
  • After 1-2 minutes, you should see these lights:
    • Power – Solid green
    • Status – Flashing green
    • ODU – Solid or flashing green
    • Signal – Red, Amber, or Green

 

 

 

 

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