How do I report a mobile black spot?

If you’re using your mobile or mobile broadband device in an area that is supposed to have Telstra network coverage but;

  • there’s little or no reception, or
  • the line is dropping out,

Then you may have found a mobile black spot.
If you have, we want to know about it, because it helps us keep improving the network coverage.

You can report a black spot here.

What happens when I report a black spot?

  • We use the information you provide to investigate the potential black spot.
  • Our mobile technicians and engineers will investigate any faults.
  • We’ll keep your information confidential.

Will anyone get back to me?

Yes. We’ll aim to contact you in two business days regarding your coverage issue.






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