Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

How do I set up a direct debit?

Direct Debit takes the hassle out of paying your bills when you have a fixed, mobile or Single Bill account, or a 13-digit BigPond® account number.

You can set up a direct debit using an eligible credit or debit card, or cheque or savings account. We accept the following credit and debit cards:

  • Credit cards: Visa, MasterCard, American Express and Diners
  •  
  • Debit Cards bearing a Visa or MasterCard logo

 

See all of our bill payment options for further details.

 

Setting up a Direct Debit

You can setup and manage your Direct Debits via Telstra 24x7 My Account or the Telstra 24x7 App:

 

When setting up a Direct Debit in the Telstra 24x7 app or Telstra 24x7 My Account it can take up to 24 hours to process. If you have a bill that is due within that time, use our online payment page or an alternative payment method to pay your bill on time.

You can update or cancel existing Direct Debits by signing into Telstra 24x7 My Account or the Telstra 24x7 App using your Telstra ID and changes will be active within 24 hours. If your bill is due within that time, you’ll need to ensure you have sufficient funds to complete the payment. Visit our online payments page or use an alternative payment method.

 

Update your saved payment methods

A saved payment method is ideal for when you want to make quick bill payments. It creates an easy payment method that saves you the time and hassle of entering your payment details each time you want to make a payment. Your details are stored securely to ensure they’re protected.

You can update these details in Telstra 24x7 My Account under the saved payment method section.

It’s important to note that updating a saved payment method won’t update any active Direct Debits.

Update saved payment method

 

Why hasn’t my Direct Debit gone through?

If your Direct Debit didn’t work it may be due to a number of reasons:

  • There were insufficient funds in your account
  •  
  • There was a problem with your bank
  •  
  • Your Direct Debit may have been suspended
  •  
  • You may have had an overdue balance or your bill may not have been at $0, because:
       
    • You received a late payment fee; or
    •  
    • You received a credit from Telstra
    •  

You can log into Telstra 24x7 My Account to view your current balance. If any of the above applies to you, you need to return your account to a $0 balance by using one of our alternative payment methods or expend any credit. When creating a Direct Debit, you’ll be asked to settle any outstanding amounts, which you can do during the Direct Debit setup process. 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store