Manage Account

Showing 24 articles

• How to view and track your mobile data usage online

• Order Estimator Information

• Delivery, tracking and troubleshooting Information for online orders

• How to add a mobile or home phone service to My Account

• The “charges” on your plan are not what you get billed for

• Using the Telstra 24x7 App New Dashboard Feature

• Pay your Telstra bill

• Bill payment options

• The Front Page of your Telstra Bill

• Your summary section of your Telstra Bill

• What is a part month charge?

• Telstra ID

• Download or Print Bill

• Request a payment extension

• Bill payment processing fees

• How to set up Email Billing

• Setting up and managing Data Packs for your mobile phone

• Set up and manage your Direct Debit

• Bill options

• Update the name on your Telstra account

• Our complaints handling process

• Add or remove a contact from a Telstra account

• Update your billing address details

• Transfer your Telstra services to someone else

• Information on your bundle billing

• Get email or SMS reminders when bills arrive

• View or print pre-paid tax invoice statements

• I need help understanding my bill

• Acceptable forms of identification

  In situations when you need to provide proof of identity to Telstra, you'll need to provide 100 points of ID.

  You must provide at least one form of primary identification and one form of secondary identification. If you don't have any secondary identification, you can provide two forms of primary identification.

  Accepted primary identification

  Identification	Points
  Australian passport with photo, date of birth and signature	70
  Australian driver's licence, full licence with photo and signature	60
  Blind Citizens Australia Identity Card	60
  Australian Learners Permit only when combined with a Medicare Card which includes the applicant's name	60
  Australian/State Government issued Proof of Age/Identity card only when combined with a Medicare card which includes the applicant's name	60
  Valid Police/Defence Force ID with photo	60
  Valid Shooter's licence with photo	60
  International passport with valid visa, with expiry date beyond the contract expiry date	35

  Accepted secondary identification

  Identification	Points
  Valid Working With Children Card - must include photo	50
  Medicare card	40
  Birth Certificate or Original Birth Extract	40
  Credit/Debit or ATM card	40
  Valid Australian Government issued benefits card e.g. Aged Pension card, Seniors Card, Disability Support Pension card etc.	40
  Private health insurance membership card	25
  Gas, electricity, vehicle registration, rates notice Less than six months old	25
  Tertiary student ID card with photo, student Number-Issuing body such as University or TAFE	25

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• Manage your My Account and My BigPond username and password

• Authorisation, verification and access to Telstra accounts

• Bereavement support

• How to cancel your Telstra services

• View your mobile and tablet contract details online

• How to track your order

• Installing and troubleshooting the Telstra 24x7 App for Blackberry

• Installing and troubleshooting the Telstra 24x7 App for Android

• Installing and troubleshooting the Telstra 24x7 App for iPhone

• Installing and troubleshooting the Telstra 24x7 App for iPad

• Report a late payment

• Third Party Purchases

• I don’t know my Telstra ID