Manage Account

Showing 20 articles

• Why hasn’t my Direct Debit gone through?

• How do I change between a summary and detailed bill?

• How can I manage my account online?

• How do I get a refund?

• Why have I received a final bill?

• Where can I check my account balance?

• What do I need to know about my online order?

• How do I view or print my bill in the Telstra 24x7 App?

• Troubleshooting Voice & Data Packs

• How do I install the Telstra 24x7® App on my Android™?

• How do I install the Telstra 24x7® App on my Blackberry?

• How do I install the Telstra 24x7® App on my iPhone?

• How do I install the Telstra 24x7® App on my iPad?

• How do I check my bundle contract in the Telstra 24x7 App?

• How do I request a payment extension in Telstra 24x7 My Account?

• How do I set up and manage a Voice and Data pack on Telstra 24x7 My Account?

• What is a Voice & Data Pack and why do I need it?

• How do I check my bundle contract on Telstra 24x7 My Account?

• How do I reset or retrieve my Telstra ID password?

• What are Early Termination Charges?

• What is my monthly billing period?

• How do I recharge my Pre-Paid service in the Telstra 24x7 App?

• How do I retrieve my Telstra ID username?

• What are the charges on my Telstra 24x7 My Account?

• How do I read my Telstra Bill?

• How do I change from paper to email billing?

• Troubleshooting the Telstra 24x7 App for Blackberry

• Troubleshooting the Telstra 24x7 App for Android

• Troubleshooting the Telstra 24x7 App for iPhone

• Troubleshooting the Telstra 24x7 App for iPad

• How do I dispute my bill?

• How do I request a payment extension?

• Why was I charged a late payment fee?

• How do I view and track my mobile data usage online?

• What is an Order Estimate?

• How do I track my online order?

• How do I add an existing service to Telstra 24x7 My Account?

• How do I use the new Telstra 24x7 App dashboard?

• How do I pay my Telstra Bill?

• What is a part month [Pro Rata] charge?

• What is my Telstra ID?

• How do I view or print my bills in Telstra 24x7 My Account?

• How do I request a payment extension in the Telstra 24x7 App?

• Does Telstra charge fees on some payment methods?

• How do I set up and manage a Voice and Data pack in the Telstra 24x7 App?

• How do I setup a Direct Debit?

• How do I change the name on my Telstra Account?

• What happens when I make a complaint?

• How do I change my billing address?

• Can I transfer my services to someone else?

• Can I get SMS or Email bill reminders?

• How do I print off a Pre-Paid tax invoice?

• What forms of ID can I use?

  You need 100 points of ID. That has to include at least one form of Primary ID.

  You can use:

  • One Primary ID plus one or two forms of secondary ID , or
  • Two Primary IDs

  to make up your 100 points.

  You’ll find the acceptable forms of ID and their points values here.

  Here are the acceptable forms of PRIMARY IDENTIFICATION:

  Document Type	Description	Points
  Australian Drivers Licence	Full Licence with photo and signature	60
  Valid Australian Passport	With photo, Date of Birth and signature Note: Documents that look like an Australian Passport such as a: - Certificate of Identity (number begins with C) or a - Titre de Voyage/Travel Document (number begins with U), are NOT acceptable forms of ID	70
  Australian/State Government issued Proof of Age/Identity card ONLY when combined with a Medicare card which includes the applicant’s name	QLD: Adult Proof of Age Card issued by QLD Govt Transport and Main Roads ONLY with a Medicare card which has the applicant’s name NT: Evidence of Age Card issued by NT Govt Transport Group ONLY with a Medicare card which has the applicant’s name NSW: NSW Photo Card issued by NSW Govt Transport Roads and Traffic Authority ONLY with a Medicare card which has the applicant’s name ACT: Proof of Age Card issued by ACT Govt Road User Services ONLY with a Medicare card which has the applicant’s name SA: Proof of Age Card issued by SA Govt Dept for Transport Energy and Infrastructure ONLY with a Medicare card which has the applicant’s name VIC: Proof of Age Card issued by Victorian Commission for Gambling and Liquor Regulation ONLY with a Medicare card which has the applicant’s name WA: Proof of Age Card issued by WA Govt Department of Transport ONLY with a Medicare card which has the applicant’s name TAS: Tasmanian Government Personal Information Card issued by Services Tasmania ONLY with a Medicare card which has the applicant’s name	60
  Australian Learners Permit	Only when combined with a Medicare Card which has the applicant’s name	60
  International Passport with valid visa with expiry date beyond the contract expiry date	Country of Origin: Expiry date of Visa must be beyond the contract term* If no current Visa is visible, relevant Immigration papers confirming the end date of the current visa must be provided Must have Date of Birth on document * New Zealand passport holders don't need a VISA to enter Australia, so we don’t require a VISA expiry date	35
  Blind Citizens Australia Identity Card	Current Blind Citizens Australia Identity cards are an acceptable form of Primary ID Cards are valid for 3 years Note: Blind Citizens Australia have stopped issuing or renewing identity cards from 01/01/2015	60
  Valid Police/Defence Force ID	With photo	60
  Valid Shooters/Firearms Licence	With photo	60

   

  Here are the acceptable forms of SECONDARY IDENTIFICATION:

  Document Type	Description	Points
  Medicare card	This is the preferred Secondary ID option and the first form of Secondary ID that will normally be requested	40
  Credit, Debit, or ATM card	Australian financial institution cards only The customer's name must be printed on the front of the card Financial Institution name Credit, Debit or ATM cards are the last option if you are unable to provide any other type of Secondary ID	40
  Birth Certificate or Original Birth Extract	NOTE: if your name has been changed by marriage, you’ll need to provide the Marriage Certificate instead(or is it as well!!)	40
  Valid Working With Children Card	Must include photograph	50
  Valid Australian Government issued benefits card	E.g. Aged Pension card, Seniors Card, Disability Support Pension card	40
  Utility Bill, Vehicle Registration or Rates Notice	It needs to be less than six months old	25
  Tertiary Student ID card	Must have: - Photo - Student Number-Issuing body such as University or TAFE	25
  Private Health Insurance Membership card		25

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• What is Telstra Thanks®?