Why am I now getting a bill from JB Hi-Fi instead of Telstra?
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Your plans are JB Hi-Fi branded and powered by the Telstra network. Initially, everything was Telstra branded because we were still developing the JB Hi-Fi Mobile app. During that time, we directed you to the My Telstra app for self-service.
Now that the JB Hi-Fi Mobile app is ready, everything related to your plans, including your bills, will be JB Hi-Fi branded. However, your Telstra Digital Identity (TDI) will stay the same and you'll log into the JB Hi-Fi Mobile app with the same credentials you previously used for the My Telstra app.
What does my JB Hi-Fi bill look like?
Your JB Hi-Fi bill is simple with no itemised data usage or history. You’ll pay the monthly cost each month to cover you for the month ahead. It lists the upfront services under your account and shows the total amount to pay and the due date.
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