How to move to automatic payments for your Telstra bill?

If you pay for your Upfront Plans via Telstra bill and want to automate your payments, you can set up AutoPay in the My Telstra app or My Telstra in a browser.

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    What is AutoPay?

    AutoPay is a form of direct debit. AutoPay payments are made upfront, automatically each month, using your default credit card, debit card or bank account. You won't receive a bill, but we’ll send you a digital receipt once your payment has been processed.

    Set up AutoPay in the My Telstra app

    To set up AutoPay:

    • Sign into My Telstra and go to Payments,
    • On your service card, select Set up AutoPay and Continue
    • Choose your payment method and follow the prompts.
       

    Here's what the journey will look like

    A set of images showing the My Telstra app screens. The first screen shows the My Telstra app home page with an orange circle around the Payments tab at the bottom of the screen, in the center. The second screen shows the Payments tab open, with an orange circle around the Set up AutoPay button. The third screen shows the next step with information about AutoPay and a button to Continue, that's circled in orange. The last screen shows a page with text, titled: You've set up AutoPay.

    How does AutoPay work?

    1. You'll get a reminder

      You'll get a reminder notification 3 days before your AutoPay payment is due for the Upfront Plan.

      Here's what your reminder notification looks like?

    2. Paying upfront

      Your AutoPay payment will be taken from your nominated card or bank account on your payment date for the month ahead.

    3. We'll send you an AutoPay receipt

      We’ll send you a digital receipt once your payment has been processed. You can also view your digital receipt in the My Telstra app or My Telstra in a browser.

    How will I pay for any subscriptions I have?

    Any subscription services (gaming, streaming, sports, cybersecurity, etc.) will be charged through AutoPay as per your subscription renewal date, which may be different to your AutoPay payment date.

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