Message us - Postpaid Mobile

To upgrade your phone on an existing Telstra mobile plan, follow these steps below.

1. Check your current plan status
   Additional charges may apply if you upgrade before your plan or device contract end date.
   Check your plan end date 
   
2. Choose a new phone and plan
   Select the new phone that you’d like to upgrade to. Then select a new mobile plan and add your selections to your cart.
   Choose a phone
   
3. Sign in to upgrade
   Sign in to our secure online checkout with your Telstra ID, then select “Use existing service” and choose the service you wish to upgrade.
   No Telstra ID? Create one
   Note: In the online checkout, you’ll be asked if you’d like to keep your current mobile number or get a new one. 

To see how much it would cost to end your device contract now, check your plan end date.

You can also check the status of your plan in the My Telstra app.  

We offer a 7 Day Price Match on eligible mobile phones. If you find a better price within 7 days of receiving your new, eligible phone from Telstra, we’ll credit the difference to your bill. Learn more about 7 Day Price Match. 

We don’t offer a price match on our plans, but we do offer a 7 Day Price Match on eligible mobile phones. If you find a valid lower price on an identical phone within 7 days of receiving your new phone from Telstra, we’ll credit the difference to your bill. 

The 7 Day Price Match is available to eligible Telstra personal and small business customers who purchase an eligible mobile phone from us, outright or on repayment. Learn more about 7 Day Price Match. 

Sometimes a device may be out of stock in a certain colour and storage size combination. If a combination is unavailable, you can try choosing a different colour and/or storage size. If it’s still out of stock online, try your nearest Telstra store. 

When you order an item with Telstra, we’ll provide you with an order number via email or SMS. Use your number to check your order with our order tracker.

You can also find your order number, and track your order with the My Telstra App.