Internet plans with Priority Assist

Helping you stay connected is our priority

If you or a member of your household have a life-threatening medical condition, we prioritise your home phone line to help keep you connected.

About Priority Assist

What is Priority Assist?

Priority Assist is a service we provide for our customers where they or a member of their household have a life-threatening medical condition, that prioritises their home phone connection and fault repairs at no extra charge.

Am I eligible for Priority Assist?

You're eligible for Priority Assist if you or someone living with you has a diagnosed life-threatening medical condition and needs a working landline, back to base alarm or medical alert service.

Read eligible medical conditions

How to get Priority Assist on your internet plan

  1. Choose your new plan

    Check your address, then choose the plan that best suits your needs.

  2. During checkout, say Yes to Priority Assist

    As you complete your order, when you reach the Special Conditions section make sure you answer "Yes" to the Priority Assist question.

  3. After submitting your order, fill out your application form

    You will need to consult with your doctor or medical practitioner to complete the form, then return it to us within 28 days.
    Priority Assist application form

Check your address

e.g. Unit 1, 10 High Street, Jamestown, SA, 5149
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Great!

You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
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Message us to find out more about the connection and complete your order.
Choose your plan

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You can connect to the nbn™ network via Fibre to the Premises technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

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You can connect to the nbn™ network via Fibre to the Building technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum nbn speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Node technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum nbn speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fibre to the Curb technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum nbn speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

You can connect to the nbn™ network via Fixed Wireless technology. Please call us on 1800 993 728 to find out more and connect.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 993 728

Great! You can get connected via Cable now

Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See cable plans

Great! You can get connected via ADSL now

Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See ADSL plans

Great!

You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 008 994

Great!

You can connect to 5G Wireless Internet.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See 5g plan
nbn co’s equipment shortage is over
Great news! You're almost ready to connect to the nbn.

In the meantime, check out our great range of internet plans. While you wait, you may be able to use mobile broadband at your address to get connected. If you have any questions, please message us.
Your address
Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us.
Your address

For satellite options, please contact the nbn.
Browse our mobile broadband plans
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Choose your internet plan

Select the nbn plan that’s right for you, then tap Choose plan. Remember to answer ‘Yes’ to our Priority Assist question in checkout.

  • Check address

    Standard , nbn™25 , Available , Unavailable , Unavailable , Unavailable

    $80 monthly , month-to-month

    Min cost $296 for new customers who cancel after 1 mth. Read Core Internet details
    Good for browsing, social media, emails and SD video streaming.

    Better for multiple users, HD video streaming and video calling.

    Plan speeds

    Our plan speed
    Typical evening speeds 7pm-11pm:
    • 25 Mbps
      Download
    • 4 Mbps
      Upload
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your addressuntil you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    As your connection type is Fixed Wireless, the above upload and download typical plan speeds do not apply. Typical download speeds of 2-23 Mbps (7-11pm) apply. Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .

    This plan's maximum download speed is supported at your address.

    This plan's maximum download speed is supported at your address.

    This plan's maximum download speed is supported at your address.

    This plan's maximum download speed is supported at your address.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Check address
    Contact us to order this plan
    Contact us to order this plan
    Contact us to order this plan
    Contact us to order this plan
    Contact us to order this plan
    Call 1800 993 728
    View Cable plans
    Not available at your address
    Call 1800 008 994
    Not available at your address
  • Check address

    Standard Plus , nbn™50 , Available , Unavailable , Unavailable , Unavailable

    $95 Monthly , month-to-month

    Min cost $311 for new customers who cancel after 1 mth. Read Unlimited Internet details
    Better for multiple users, HD video streaming and video calling.

    Better for multiple users, HD video streaming and video calling.

    Plan speeds

    Our plan speed
    Typical evening speeds 7pm-11pm:
    • 50 Mbps
      Download
    • 17 Mbps
      Upload
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    As your connection type is Fixed Wireless, the above upload and download typical plan speeds do not apply. Typical download speeds of 2-55 Mbps (7-11pm) apply. Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. However we estimate that your maximum available download speed is .

    This plan’s maximum download speed is supported at your address.

    This plan’s maximum download speed is supported at your address.

    This plan’s maximum download speed is supported at your address.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Check address
    Contact us to order this plan
    Contact us to order this plan
    Contact us to order this plan
    Contact us to order this plan
    Contact us to order this plan
    Call 1800 993 728
    View Cable plans
    View ADSL plans
    Call 1800 008 994
    Not available at your address
  • Check address
    Find out why
    Find out why
    Find out why

    Premium , nbn™100 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    $1 for the first month , month-to-month , Then $110 per month

    Min cost $217 for new customers who cancel after 1 mth. See Premium Internet details
    Best for multiple users, Ultra HD video streaming and serious gaming.
    Best for multiple users, Ultra HD video streaming and serious video gaming.
    Amazing access for larger households with lots of high demand connected devices.
    Fastest connection for larger households with multiple high-demand devices.

    Plan speeds

    Our plan speed
    Typical evening speeds 7pm-11pm:
    Premium Evening Speed
    Typical evening speeds 7pm-11pm:
    Superfast Speed
    Typical evening speeds 7pm-11pm:
    Ultrafast Speed
    Typical evening speeds 7pm-11pm:
    • 100 Mbps
      Download
    • 17 Mbps
      Upload
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    As your connection type is FTTB, unfortunately Premium speed is not available.
    As your connection type is FTTN, unfortunately Premium speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan. Speeds experienced may be lower due to factors incl. in-home set up and wiring and will be confirmed post connection.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Premium speed is not available.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Premium speed is not available.
    As your connection type is Fixed Wireless, unfortunately Premium speed is not available.
    Maximum speeds at your address on this plan:
    • -
      Download
    • -
      Upload

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .

    This plan’s maximum download speed is supported at your address.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

Why choose Telstra

Only Telstra offers Priority Assist

We’re the only provider who prioritises home phone connections for customers in need. Learn more about Priority Assist

Better home wi-fi

Telstra Smart Modem switches to our 4G mobile network if there’s an nbn outage.

nbn satisfaction guarantee

If you’re not happy after 30 days, we’ll refund you. 

Australia's number 1 broadband provider

Chosen by more Australians to connect to the nbn network than any other provider.

Frequently asked questions

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Talk to us

Want to talk to us about your internet options?
Call us between Mon - Fri 9am - 7pm AEST.
Call us on 1800 220 033

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