Most Australians will need to switch to the nbn network because it replaces your existing phone and cable networks. Once the nbn arrives in your area, you'll have 18 months to move. Read our moving to nbn article
The nbn doesn't support copper phone lines. But don't worry! Telstra nbn plans come with an internet-based home phone line included. You can even use the same number.
Time to make the switch? It's as simple as checking your address and picking a plan.
Find out if the nbn is available to you by using the checker below. To find out when it's coming, use the nbn rollout map.
Explore our range of flexible month-to-month nbn plans and find the one that's right for you.
We'll set up any technician appointments you need. For more info on the install process, visit our how to connect page.
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nbn co uses 6 different types of technology to roll out the nbn. Your home will be connected by one of these:
If you’re not happy within 30 days and we can’t fix it, you can cancel and we’ll refund you.
Get more Wi-Fi speed, on more devices, in more corners of your home with the new Telstra Smart Modem 3
Order your new Telstra nbn plan online and we'll waive the $99 connection fee.
With no lock-in contract, you can change your plan up to once a month for no cost.
It depends on your address. nbn co decides on the best possible connection type - whether that's nbn FTTP, HFC or one of the other types - based on your street address.
You can find out if the nbn is available in your area and which technology type you will get by using the nbn address checker.
You can also use our live nbn rollout map to see where the nbn network rollout is in relation to your street and suburb.
Once you know your connection type, you can choose your nbn plan.
Once the nbn arrives in your area, you'll have 18 months before your existing copper or cable connection is disconnected. If you don't do anything, your internet connection will stop working.
If you want to continue to use an internet service and a landline, you’ll need to connect to the nbn.
If you're already with Telstra, we aim to move our customers across to similar bundles and phone plans on the nbn that are of comparable price.
The nbn co installs the nbn network free of charge, and in most cases you won't incur a cost to transfer your existing internet and any home phone over to that nbn connection.
You will continue to pay a monthly charge for the new nbn plan that you transfer to.
nbn and Wi-Fi aren’t mutually exclusive!
nbn is the network of cables that connects you to the internet via a modem. The modem can then create a Wi-Fi signal so you can connect your Wi-Fi capable devices to the internet wirelessly.
So to get Wi-Fi, you first need a modem that is connected to the nbn network (or the mobile network for 5G Home Internet).
Generally, your nbn connection will deliver strong, reliable Wi-Fi if you have a good Wi-Fi modem like the Telstra Smart Modem, and there are no physical issues with your home that interefere with the signal.
For homes that experience issues getting a strong Wi-Fi signal over the nbn, connecting to the mobile network via our 5G Home Modem is a great alternative that can deliver fast 5G speeds at your home.
No, the National Broadband Network (nbn) is a government initiative managed by nbn co. They provide the network infrastructure, while Telstra is one of the retail service providers that sells bandwidth on the network.
In the same way that renters normally pay for their phone bills, it's your responsibility as a tenant to choose an nbn service provider with a monthly pricing plan that suits your needs and budget.
If there isn’t any nbn connection at the property, you may need a consent from the owner to have an nbn connection installed.
For more information, check out our renters guide to getting the nbn.
Have more nbn questions? See our dedicated nbn FAQs page