nbn $0 fibre upgrade
Book your free upgrade for faster nbn® speeds.
Great news - it's time to upgrade your nbn® tech to fast fibre and enjoy greater speeds. Book your upgrade now to avoid disconnection.
What's included when you upgrade
Faster nbn speeds available
You can choose to enjoy faster nbn speeds and stress-free streaming with access to high speed plans.
A better connection
The latest fibre technology is right at your door. Upgrade now to connect more devices at home.
Smart Wi-Fi Modem
You’ll receive a Telstra Smart Modem at no extra cost if you don’t have a compatible modem.
We’ll check your current modem’s compatibility when you book your upgrade.
How to upgrade (and stay connected)
-
Call now to book the upgrade
Call us at 1800 870 575 and we’ll arrange for an nbn approved technician to visit and upgrade your connection. Learn more about what you need to know before a technician visits.
-
Check compatibility of medical devices
Make sure that your medical or emergency devices will work on fast fibre (FTTP) technology. Check with the manufacturer if you're unsure.
-
Be there for the appointment
You, or someone over 18 whose name is on the account, must be home when the technician arrives. If you're renting, you need approval from your landlord before getting the upgrade. Learn more about the nbn equipment installation.
-
Enjoy upgraded Internet
Enjoy access to faster speed tiers, better streaming and more connected devices at home, with your new fast fibre (FTTP) technology.
Why choose a Telstra internet plan
Free express modem delivery
We'll deliver your new modem fast and free to your address.
2-3 days metro. Regional up to 7 days.
Advanced cyber threat protection
Get 24/7 protection from scams and data theft with our industry-leading cyber security measures.
Call our local team
Get the help you need from a range of customer support centres including calling our local team.
Frequently asked questions
Once you’ve ordered your $0 nbn tech upgrade, it usually takes from 2 to 4 weeks to get connected. It’s important to book your appointment as soon as possible once you’ve been notified that you need to upgrade.
Yes. The technician will need to install an nbn utility box outside your home, and an nbn connection box inside your home. You won’t be charged for the equipment or for standard installations.
No. We’ll check your existing modem when you place your order and if it isn’t compatible, we will supply you with a new Telstra Smart Modem at no extra cost.
You have 12 months from when you were notified that your service was ready to upgrade to FTTP technology. Check the letter or email that we sent you for the changeover date in your area.
If you’re still not sure, call us on 1800 870 575.
If you rely on a medical alarm, monitored fire alarm, lift phone or other emergency devices, you should contact your manufacturer to confirm that they will work on fast fibre (FTTP) technology.
You may still experience a disruption to your phone and internet during the changeover to FTTP technology that could temporarily affect these emergency devices. Keep another form of communication handy, like a charged mobile phone.
You can discuss your emergency device requirements and alternative solutions that may be available when you place your order.
You need to move from your existing technology to FTTP technology in order to stay connected to the nbn.
If you don’t arrange the $0 nbn tech upgrade, nbn co will disconnect your existing service and you won’t have access to the internet.
Under most normal scenarios we should be able to transition you across without any downtime.
Service Availability
Services not available to all areas or premises.
Telstra Smart Modem™
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
Medical security alarms, lift phones and fire indicator panels
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
Telstra Plus
Must be 18+ with an active service. Points are earned on payment for services or pre-paid recharge (excluding outright purchases, refunds, credits & late payment fees). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts.
Need help?
Online help & support
Find answers to your frequently asked questions.
Talk to us
We're here to answer your questions.
Call us between Mon-Fri 8 am - 8 pm AEST.