Broadband Protect from Telstra Internet Extras

Help protect your
family online with
Telstra Broadband Protect.

Telstra Broadband Protect is the easy way to help keep your family safe online. It works on any device connected to your Telstra home internet, and it’s included in the monthly price while you stay connected on our new internet plans (or any other eligible plan).

See our internet plans

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Key features
Support

FREE with new home broadband bundles purchased after 30 June 2015
or just $9.95 per month

Ready to get started?

Using your Telstra ID and password, log in to Telstra 24x7 My Account or theTelstra 24x7® App.

Activate

Telstra Broadband Protect is automatically activated for Telstra Home Internet Bundles purchased after 23rd August 2016. If you have not activated Telstra Broadband Protect or would like to purchase it, select your internet service under 'Plans & usage' and scroll down to the 'Add-ons' section.

Manage

Once activated you can setup Parental Controls and Anti-Virus Plus Security via Telstra 24x7 My Account or the 24x7 App. Select your internet service under 'Plans & usage', scroll down to 'Telstra Broadband Protect' under 'Add-ons' and hit the 'Manage' button. Parental Controls can also be managed on the go with the Telstra 24x7 App.

Already got Broadband Protect?

Key features

Network Protection

Network protection

Your security starts with safer broadband with Network Protection. Network Protection helps protect every device connected to your Telstra home internet from websites hosting known malware, malicious content, scams and viruses.

When we complete your order, Network Protection is automatically enabled so there’s no need for software downloads or installation.

network-protection

Parental controls and homework time

Parental controls
and homework time

With one simple setting, you can help protect everyone connected to your Telstra home internet service from known inappropriate sites and content (including visitors using your home Wi-Fi on their own devices). Set internet access times to help manage when the kids can go online in the home, and use Homework Time to restrict social networking and online gaming while they study.

parental-controls

Social network protection Device protection

Device protection

Install Anti-Virus Plus Security on up to six compatible Mac and PC computers and Android devices to help keep them free from known viruses, spyware and other threats – both in and outside the home, and when sharing files on external drives on your device. Help protect your personal and financial data when shopping and banking online with Safe Browser for up to 6 of your Windows PCs.

See a full list of compatible devices

device-protection

Telstra Mobile Protect

If you have a Telstra post-paid mobile, you can activate Telstra Mobile Protect for free and take control of your family's safety.

Find out more

Check your devices

Ensure that Telstra Broadband Protect is helping to keep all your connected devices safe in the home by running this simple check.

Find out more

Anti-Virus Plus Security and Safe Browser

Supported operating system	RAM	CPU	Hard-disk drive
Windows 10 – 32 bit and 64 bit versions	Minimum: 2GB Recommended: At least 2GB	Pentium 4 or better	Minimum of 500MB available space
Windows 8.1 - 32 bit and 64 bit versions	Minimum: 2GB Recommended: At least 2GB	Pentium 4 or better	Minimum of 500MB available space
Windows 8.0 – 32 bit and 64 bit versions	Minimum: 2GB Recommended: At least 2GB	Pentium 4 or better	Minimum of 500MB available space
Windows 7 - 32 bit and 64 bit versions, Service Pack 1 and above	Minimum: 2GB Recommended: At least 2GB	Pentium 4 or better	Minimum of 500MB available space
Windows Vista - 32 bit and 64 bit versions, Service Pack 2 and above	Minimum: 1GB Recommended: At least 2GB	Pentium 4 or better	Minimum of 500MB available space
Windows XP - 32 bit only, Service Pack 3	Minimum: 512MB Recommended: At least 1GB	Pentium 4 or better	Minimum of 500MB available space

Anti-Virus Plus Security only

Supported operating system	Device or RAM	Screen size/CPU	Storage space
Android 4.0 and above	Smartphone or Tablet with resolution of at least 480 x 800 pixels	Minimum: 3.7" Recommended: 4.7	Minimum of 10MB available space
OS X 10.9 and above	Minimum : 2GB Recommended: At least 2 GB	Intel 2.0GHz or better	Minimum of 500MB available space

Hard-disk drive

Things you need to know

To be eligible for Telstra Broadband Protect you need a 13 digit account number and a Telstra ADSL, Cable, nbn™, Velocity FTTP or BigPond Wireless broadband service. Network Protection and Parental Controls do not work when connecting to Wi-Fi using a Telstra Air® hotspot; or to the Telstra 3G or 4G mobile networks.

Billing

You will be charged $9.95 for Telstra Broadband Protect on your Telstra bill monthly, unless you add it for no additional charge to your new Telstra broadband bundle purchased after 30 June 2015. If your eligible Telstra broadband bundle is cancelled, and you move to a plan where a full monthly discount for Telstra Broadband Protect isn’t available and retain your broadband service to which Telstra Broadband Protect is connected, you will be automatically charged a pro rata amount of the Telstra Broadband Protect monthly fee for the remainder of the current month and from then on the monthly fee of $9.95 for Telstra Broadband Protect, unless you cancel it.
You can cancel at any time by visiting Telstra 24x7 My Account or the Telstra 24x7® App. If you cancel your Telstra broadband service, your Telstra Broadband Protect service will also be cancelled.

Questions about Telstra Broadband Protect? We can help

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Your online help desk to support you with FAQs and support articles.