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Help protect your
family online with
Telstra Broadband Protect.
Telstra Broadband Protect is the easy way to help keep your family safe online. It works on any device connected to your Telstra home internet, and it’s included in the monthly price while you stay connected on our new internet plans (or any other eligible plan).
FREE with new home broadband bundles purchased after 30 June 2015
or just $9.95 per month
or just $9.95 per month
Ready to get started?
Log in to 24x7
Using your Telstra ID and password, log in to Telstra 24x7 My Account or theTelstra 24x7® App.
Activate
Telstra Broadband Protect is automatically activated for Telstra Home Internet Bundles purchased after 23rd August 2016. If you have not activated Telstra Broadband Protect or would like to purchase it, select your internet service under 'Plans & usage' and scroll down to the 'Add-ons' section.
Manage
Once activated you can setup Parental Controls and Anti-Virus Plus Security via Telstra 24x7 My Account or the 24x7 App. Select your internet service under 'Plans & usage', scroll down to 'Telstra Broadband Protect' under 'Add-ons' and hit the 'Manage' button. Parental Controls can also be managed on the go with the Telstra 24x7 App.
Already got Broadband Protect?
Key features
Network protection
Your security starts with safer broadband with Network Protection. Network Protection helps protect every device connected to your Telstra home internet from websites hosting known malware, malicious content, scams and viruses.
When we complete your order, Network Protection is automatically enabled so there’s no need for software downloads or installation.
Parental controls
and homework time
With one simple setting, you can help protect everyone connected to your Telstra home internet service from known inappropriate sites and content (including visitors using your home Wi-Fi on their own devices). Set internet access times to help manage when the kids can go online in the home, and use Homework Time to restrict social networking and online gaming while they study.
Device protection
Install Anti-Virus Plus Security on up to six compatible Mac and PC computers and Android devices to help keep them free from known viruses, spyware and other threats – both in and outside the home, and when sharing files on external drives on your device. Help protect your personal and financial data when shopping and banking online with Safe Browser for up to 6 of your Windows PCs.
See a full list of compatible devices
Telstra Mobile Protect
If you have a Telstra post-paid mobile, you can activate Telstra Mobile Protect for free and take control of your family's safety.
Check your devices
Ensure that Telstra Broadband Protect is helping to keep all your connected devices safe in the home by running this simple check.
Things you need to know
To be eligible for Telstra Broadband Protect you need a 13 digit account number and a Telstra ADSL, Cable, nbn™, Velocity FTTP or BigPond Wireless broadband service. Network Protection and Parental Controls do not work when connecting to Wi-Fi using a Telstra Air® hotspot; or to the Telstra 3G or 4G mobile networks.
Billing
- You will be charged $9.95 for Telstra Broadband Protect on your Telstra bill monthly, unless you add it for no additional charge to your new Telstra broadband bundle purchased after 30 June 2015. If your eligible Telstra broadband bundle is cancelled, and you move to a plan where a full monthly discount for Telstra Broadband Protect isn’t available and retain your broadband service to which Telstra Broadband Protect is connected, you will be automatically charged a pro rata amount of the Telstra Broadband Protect monthly fee for the remainder of the current month and from then on the monthly fee of $9.95 for Telstra Broadband Protect, unless you cancel it.
- You can cancel at any time by visiting Telstra 24x7 My Account or the Telstra 24x7® App. If you cancel your Telstra broadband service, your Telstra Broadband Protect service will also be cancelled.
Questions about Telstra Broadband Protect? We can help
Call 1800 170 141
Prefer to talk to someone over the phone? We're here to answer your questions about Telstra Broadband Protect.
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Have a question about Telstra Broadband Protect? Ask our customers.
Social network protectionHelp detect cyber-bullying, unwanted attention and bad behaviour before it becomes a problem by monitoring your children’s activity on their connected social networks. Get notifications on new ‘friends’, images and other posts on your child’s Facebook page, and see what they view on YouTube and Twitter to better manage their online experience. Social Network Protection also works with Google+ and Instagram.
Learn more about maintaining your kids' Cyber-safety.