5G plans

378Mbps current average download speed  (typical speed range 50Mbps to 600Mbps), with a typical upload speed of 46 Mbps (range 10Mbps to 90Mbps) *

Average and typical speeds are into-the-home speeds measured at the modem. Speeds over Wi-Fi may be slower.

*Download speeds were measured at the in-home modem during the busy evening period between 7pm – 11pm over a representative time period, typically ranging between 50 and 600Mbps and upload speeds typically ranging between 10Mbps to 90 Mbps.

Average and typical speeds may be slower over WiFi connection and can be impacted by factors such as the distance from the serving 5G mobile tower, number of users online, where your modem is located and how far you are from it, and whether there are obstructions between your modem and the 5G mobile tower. Speeds may change over time but are anticipated to remain within the quoted speed range.

You can connect any Wi-Fi capable devices in your home to the 5G Home Modem, from PCs to laptops to set top boxes to smart appliances.

You can also connect up to 4 devices via ethernet using the 4 ports on the 5G Home Modem, and a USB device via the USB port.

Set up is super easy. The advanced 5G Home Modem connects wirelessly to the Telstra 5G mobile network so there are no ethernet cables or extra boxes. Just plug it in where you get the strongest 5G signal in your house – as close to a window as possible. A strong signal is indicated by the green light on your modem. The 5G Home modem will then connect with your devices wirelessly. 

Follow the simple steps in our 5G modem quick start guide .

If you’re still having trouble contact our 5G home support team for more help.

No, the 5G Home Internet plan does not support a landline or fixed phone line service right now.  

All our nbn plans include a landline at no extra cost. Learn more about nbn plans

No, your 5G Home Modem is locked to your home’s location, which means you can only use the 5G internet service while it is at that address. Learn more about the Telstra 5G Home Modem

We are expanding our 5G Home Internet footprint all the time, so please keep checking back on this page to see if your address has become eligible. Check your address

We don’t recommend running both the 5G Home Internet and your existing home internet service at the same time, as the two Wi-Fi networks can interfere with each other and cause device connection issues. We recommend you unplug your old modem completely while you set up your new 5G Home Modem.  

Once you are happy with your 5G Home Internet then we recommend you cancel your old internet service to avoid paying for a service you are not using. We are giving you one month at no charge so you can decide whether 5G Home Internet is right for you.

Yes. 5G Home Internet uses the same technology as the 5G mobile network and has been extensively tested to ensure it meets independent health authority requirements.

Read more about 5G safety.

Find out more about 5G

Absolutely! You can enjoy seamless streaming of apps like Netflix, Stan and Foxtel on Telstra 5G Home Internet, in many cases with much faster downloads.

5G Home Internet will also work for the casual gamer – but if you’re a serious gamer in search of single digit latency, then this probably isn’t the plan for you.

Yes, once you’ve confirmed you’re happy with your 5G Home Internet service, you will need to get in touch with us to cancel your existing internet service.

We recommend doing this within the first month  so you aren’t charged for two services when your month on us ends.

We recommend not cancelling your existing internet service while you try 5G Home Internet to make sure it’s right for you.

If you haven’t cancelled your existing internet service you can simply cancel the 5G home service and return the 5G modem to us in good working order. 

To cancel, just call us on 13 22 00. Once your service is cancelled we will send you an email with an eParcel consignment ID. Take your modem to your nearest Australia Post store and they will take care of it from there. We will cover the postage so there’s no cost to you. This is the simplest way to return the modem and allows you to track the progress of the modem back to us.  

If you already cancelled your existing internet service you will need to take up a new plan.