Plan Telstra Platinum Service Subscription
Monthly Charge

Casual month to month

 $15/mth
Minimum Monthly Charge

Casual month to month
Annual Price Review
Business Demand Data
Monthly Data Allowance
Network Access
Plan Speeds
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers
Calls + SMS + MMS

To international numbers
Roaming Calls + SMS + MMS

For use while overseas
Roaming Data Allowance

For use while overseas
What's Included
  • 24/7 phone and online support.  
  • Access to our tech support experts over the phone, online or instore during trading hours.  
  • Personalised coaching, such as help on how to use webcams, printers, email and the internet.  
  • Advice to help you get the most out of your devices.  We diagnose and solve technology problems, such as internet connectivity, Wi-Fi, removing viruses.  
  • Support for most Australian supplied internet enabled gadgets such as computers, smart television’s, smartphones and tablets (eg Apple iPad).  
  • Support for common software such as iTunes, Internet Explorer, Firefox, Anti Virus and MS Office.
What's Not Included
  • Telstra Platinum services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges
Expiry
Excess Data Charge
Eligible Roaming Destinations
Maximum Early Termination Charges (ETC)
Devices
Allowances

Monthly Charge

Casual month to month
Telstra Platinum Service Subscription
$15/mth
What's Included?
Telstra Platinum Service Subscription
  • 24/7 phone and online support.  
  • Access to our tech support experts over the phone, online or instore during trading hours.  
  • Personalised coaching, such as help on how to use webcams, printers, email and the internet.  
  • Advice to help you get the most out of your devices.  We diagnose and solve technology problems, such as internet connectivity, Wi-Fi, removing viruses.  
  • Support for most Australian supplied internet enabled gadgets such as computers, smart television’s, smartphones and tablets (eg Apple iPad).  
  • Support for common software such as iTunes, Internet Explorer, Firefox, Anti Virus and MS Office.
What's Not Included
Telstra Platinum Service Subscription
  • Telstra Platinum services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges

Information about the service

This service offers 24/7 online and over the phone tech support for most internet-connected devices. 

Information about pricing Test

Refer to the Plan Cost table. 

Bill Payment Charges

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal Services - telstra.com/payment-fees

Business Services - telstra.com/fees-on-payment-methods

Other information

Fair Use Policy

Use of this service is governed by a fair use policy, which deals with excessive use. For further details visit telstra.com.au/customer-terms

Understanding my bill

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

Support

If you have questions about your Telstra Platinum Service Subscription, please visit telstra.com/platinum or call us on 13 7587.

Need help? We’re here for you.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only full legal terms for this plan are available at telstra.com/customer-terms

MOSC1637-27022023

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